2GIG GoControl Panel Version 1.16 - Installation Guide
The guides attached to this page have been written by a third party and are not maintained by Alarm.com. Any questions regarding the installation, maintenance, and/or usage instructions in these guides should be directed to the device manufacturer. To download this guide directly to your device, click 2GIG GoContr…
Clear a Phone Line Failure on a 2GIG GoControl
Clearing a Phone Line Failure on a 2GIG GoControl depends on if there is a phone line connected to the panel. To clear a Phone Line Failure if a phone line is connected: * Resolve the phone line communication. For further troubleshooting, contact the panel manufacturer. To clear a Phone Line Failure if a phone li…
Navigate through system programming on the 2GIG GoControl
To get into sensor and panel programming on a 2GIG GoControl from the home screen: * Tap Security . * Tap Menu . * Tap Toolbox . * Enter the installer code. * Scroll to page 3. * Tap Installer Toolbox . * Tap System Configuration . * This section allows you to add and edit wired/RF sensors as well as th…
Z-Wave commands work from the 2GIG GoControl panel but not from Alarm.com
If commands work from the panel but not from the Alarm.com Customer Website or app: * Verify the customer's service package has the automation device type selected. For more information about updating the service package, see Update the service package on a customer account . * Verify programming questions 7…
Configure panel programming on a 2GIG GoControl
Panel programming for the 2GIG GoControl 1 and 2 can be configured locally using the panel or remotely using the Partner Portal or MobileTech app. To configure panel programming using the panel: Note: To scroll between options on the control panel, tap the ← or → arrows. To move to the previous or next prompt,…
Find the firmware version of a 2GIG GoControl locally
The firmware version of a 2GIG GoControl can be found in the panel. The firmware version can also be found and requested remotely using the Partner Portal and MobileTech app. For more information about remotely finding the firmware version, see Find or request the firmware version of a panel . To find the firmwar…
Enable or disable auto stay on a 2GIG GoControl
The auto stay feature is a way for panels to prevent false alarms. If arming locally, the customer must exit through an entry/exit sensor during the exit delay in order to have the panel arm away. Otherwise, it always reverts to arm stay. This is not the case when arming from an app or keyfob. To configure auto s…
Improve Image Sensor signal strength with a 2GIG GoControl
2GIG Image Sensors do not show the signal strength due to the radio frequency (RF) protocol used by 2GIG. However, 2GIG panels can check if the Image Sensor is connected to the network through the native Sensor Test menu. To access Sensor Test from the panel: * Tap Security . * Tap Menu . * Enter the master o…
Enable or disable quick arming on a 2GIG GoControl
Quick arming allows the user to arm the system without having to enter their user code. Quick arming can be adjusted using the Partner Portal, MobileTech app, or the 2GIG panel. To enable or disable quick arming using the Partner Portal: * Log into the Partner Portal. * Find the customer account. * Click Remote…
Configure an auto phone test on a 2GIG GoControl
Auto phone tests (also called timer or periodic tests) help verify that a system is communicating and that the monitoring station is receiving signals. The process can be different from panel to panel, and can be programmed from different ways. If the monitoring station is not receiving auto phone tests, see Monito…
