2GIG GoControl Panel Version 1.16 - Installation Guide
The guides attached to this page have been written by a third party and are not maintained by Alarm.com. Any questions regarding the installation, maintenance, and/or usage instructions in these guides should be directed to the device manufacturer. To download this guide directly to your device, click 2GIG GoContr…
Enable or disable auto stay on a 2GIG GC3
The auto stay feature is a way for panels to prevent false alarms. If arming locally, the customer must exit through an entry/exit sensor during the exit delay in order to have the panel arm away. Otherwise, it always reverts to arm-stay. This is not the case when arming from an app or keyfob. To enable auto stay lo…
2GIG Z-Wave Thermostat (CT30e) - Battery Replacement
The 2GIG Z-Wave Thermostat (CT30e) requires three AA Alkaline batteries. Special battery warning * Always replace the batteries as soon as the Low Batt flashes. The thermostat is a battery-powered device. You must be responsible to replace batteries before they run out. Failure to replace batteries can result in…
Clear a Phone Line Failure on a 2GIG GoControl
Clearing a Phone Line Failure on a 2GIG GoControl depends on if there is a phone line connected to the panel. To clear a Phone Line Failure if a phone line is connected: * Resolve the phone line communication. For further troubleshooting, contact the panel manufacturer. To clear a Phone Line Failure if a phone li…
2GIG TS1 panics are not forwarding to the monitoring station
Keypads that are not a 2GIG TS1 have an option to enable or disable a setting called RF Keypad Emergency Keys . With this setting disabled, panics from that keypad do not forward to the monitoring station. If the account previously had a keypad and is now switching to a TS1, it is possible that the slot the keypad w…
Z-Wave commands work from the 2GIG GoControl panel but not from Alarm.com
If commands work from the panel but not from the Alarm.com Customer Website or app: * Verify the customer's service package has the automation device type selected. For more information about updating the service package, see Update the service package on a customer account . * Verify programming questions 7…
2GIG GC3 Panel Version 3.2 - User Guide
The guides attached to this page have been written by a third party and are not maintained by Alarm.com. Any questions regarding the installation, maintenance, and/or usage instructions in these guides should be directed to the device manufacturer. To download this guide directly to your device, click 2GIG GC3 P…
Remotely find the serial number for an enrolled sensor on a 2GIG GC3
The serial number for sensors enrolled on a 2GIG GC3 can be found remotely using the Partner Portal or MobileTech app. For information about finding the serial number for a deleted sensor, see Remotely find the serial number for a deleted sensor . To find the serial number of a sensor using the Partner Portal: *…
2GIG GC3 Panel Version 3.1 - User Guide
The guides attached to this page have been written by a third party and are not maintained by Alarm.com. Any questions regarding the installation, maintenance, and/or usage instructions in these guides should be directed to the device manufacturer. To download this guide directly to your device, click 2GIG GC3 Pan…
Navigate through system programming on the 2GIG GoControl
To get into sensor and panel programming on a 2GIG GoControl from the home screen: * Tap Security . * Tap Menu . * Tap Toolbox . * Enter the installer code. * Scroll to page 3. * Tap Installer Toolbox . * Tap System Configuration . * This section allows you to add and edit wired/RF sensors as well as th…
