2GIG GoControl panel emits loud noise when arming
The loud sound emitted by a 2GIG GoControl panel (or the siren sound for three seconds, if an external siren is attached) when arming is due to UL supervision settings. When the commercial UL option is selected in the customer's monitoring settings, the panel emits an audible indicator of acknowledgment when an armin…
Locally update the firmware on a 2GIG GoControl panel and TS1
2GIG offers a way of updating the panel firmware directly through computer software and an update cable that is sold by 2GIG and their distributors. This method is much quicker than doing the OTA upgrade, but it requires an on-site technician and a computer with an update cable. For information about remotely upgrad…
Configure the Go!Bridge with a 2GIG GoControl panel
End of Life for 2GIG Go!Bridge Nortek has announced the discontinuation of the 2GIG Go!Bridge as of April 8, 2020. Any Go!Bridges that have already been distributed will continue to be supported, including those that have not been attached to accounts yet. For more information about the announcement, see Nortek's G…
Radio network failure displays on the 2GIG GoControl panel
If a radio network failure displays only on the 2GIG panel but the error does not appear in the event history on Alarm.com, it may be caused by a panel programming setting. How to resolve: In the 2GIG panel programming, configure Q23 to 255. This setting can be configured using the Partner Portal, MobileTech app, o…
