2GIG Z-Wave Plus Battery Powered Thermostat (2GIG-STZ-1) - Installation Guide
The guides attached to this page have been written by a third party and are not maintained by Alarm.com. Any questions regarding the installation, maintenance, and/or usage instructions in these guides should be directed to the device manufacturer. To download this guide directly to your device, click 2GIG Z-Wave …
Z-Wave device is in malfunction or offline
If a Z-Wave device is showing that it is offline, then it is not responding to commands or communicating with the Z-Wave network. As soon as a response is received from a malfunctioning Z-Wave device, it is automatically put back into online status. See the steps below to determine the potential causes for a device …
What is a Z-Wave Network Rediscovery?
A network rediscovery is a Z-Wave command that determines the optimal routing path for Z-Wave commands based on the network layout. A common cause of Z-Wave network communication issues is a lack of repeating nodes between the Z-Wave controller and the affected Z-Wave node. A good solution is to add repeating node…
Z-Wave device is not enrolling
Z-Wave devices may experience difficulty enrolling to a network for multiple reasons. Try the following troubleshooting steps if the Z-Wave device is not enrolling into the network. Verify device compatibility Verify the Z-Wave device is compatible with Alarm.com. For information about compatibility, see Which Z…
Z-Wave device functions near the panel but not at its final location
If a Z-Wave device functions when it is close to the panel but not at final location, there is likely a range issue. Repeaters must be added or devices must be moved to strengthen the Z-Wave network. The following are some tips while adding repeaters. For more information about Z-Wave range, see What is the range o…
Z-Wave device is not completing secure enrollment
Z-Wave devices that require secure enrollment should automatically complete secure enrollment after they are added into the system. If a device fails the secure enrollment process, refer to the troubleshooting steps below. For more information about Z-Wave secure enrollment, see What is Z-Wave secure enrollment? . …
Manage Z-Wave Devices on a Qolsys IQ2+ Panel
Manage Z-Wave devices on a Qolsys IQ Panel 2 The Z-Wave controller on the Qolsys IQ Panel 2 is in the panel itself, so swapping the panel requires the deletion and addition of existing Z-Wave devices. The local Z-Wave control available by default, so there is no need to enable a specific setting to communicate throu…
