Rename a Z-Wave device
Z-Wave device names can be updated using the Partner Portal, MobileTech app, Customer Website, or Customer app. Note : Only the Qolsys IQ Panel and the Qolsys IQ Panel 2 can update locally renamed Z-Wave devices to the Partner Portal, MobileTech app, and Customer Website. To rename a Z-Wave device using the Custome…
Z-Wave device functions near the panel but not at its final location
If a Z-Wave device functions when it is close to the panel but not at final location, there is likely a range issue. Repeaters must be added or devices must be moved to strengthen the Z-Wave network. The following are some tips while adding repeaters. For more information about Z-Wave range, see What is the range o…
Z-Wave Contact Sensor - Installation and Setup Guide
Alarm.com supports both the Aeotec ZW120 and Jasco ZW3605 Z-Wave contact sensors. Note : Z-Wave contact sensors are only compatible with non-security Z-Wave controllers (e.g., Alarm.com Hub, etc.). Installation Step 1: Install the sensor Install the door/window sensor following the instructions provided in its …
Z-Wave device is not completing secure enrollment
Z-Wave devices that require secure enrollment should automatically complete secure enrollment after they are added into the system. If a device fails the secure enrollment process, refer to the troubleshooting steps below. For more information about Z-Wave secure enrollment, see What is Z-Wave secure enrollment? . …
Z-Wave device is not enrolling
Z-Wave devices may experience difficulty enrolling to a network for multiple reasons. Try the following troubleshooting steps if the Z-Wave device is not enrolling into the network. Verify device compatibility Verify the Z-Wave device is compatible with Alarm.com. For information about compatibility, see Which Z…
Remove Z-Wave devices remotely
To remove a node from the controller’s Z-Wave network, the device must be deleted. This can also be useful to erase existing Z-Wave network settings from a device being enrolled to the new network. In most cases, the same trigger used to enroll a device is used to delete the device from the network. The panel is pla…
Z-Wave device is in malfunction or offline
If a Z-Wave device is showing that it is offline, then it is not responding to commands or communicating with the Z-Wave network. As soon as a response is received from a malfunctioning Z-Wave device, it is automatically put back into online status. See the steps below to determine the potential causes for a device …
Manage Z-Wave Devices on a Qolsys IQ2+ Panel
Manage Z-Wave devices on a Qolsys IQ Panel 2 The Z-Wave controller on the Qolsys IQ Panel 2 is in the panel itself, so swapping the panel requires the deletion and addition of existing Z-Wave devices. The local Z-Wave control available by default, so there is no need to enable a specific setting to communicate throu…
