Remove Z-Wave devices remotely
To remove a node from the controller’s Z-Wave network, the device must be deleted. This can also be useful to erase existing Z-Wave network settings from a device being enrolled to the new network. In most cases, the same trigger used to enroll a device is used to delete the device from the network. The panel is pla…
Rename a Z-Wave device
Z-Wave device names can be updated using the Partner Portal, MobileTech app, Customer Website, or Customer app. Note : Only the Qolsys IQ Panel and the Qolsys IQ Panel 2 can update locally renamed Z-Wave devices to the Partner Portal, MobileTech app, and Customer Website. To rename a Z-Wave device using the Custome…
Z-Wave device is not enrolling
Z-Wave devices may experience difficulty enrolling to a network for multiple reasons. Try the following troubleshooting steps if the Z-Wave device is not enrolling into the network. Verify device compatibility Verify the Z-Wave device is compatible with Alarm.com. For information about compatibility, see Which Z…
What is a Z-Wave Network Rediscovery?
A network rediscovery is a Z-Wave command that determines the optimal routing path for Z-Wave commands based on the network layout. A common cause of Z-Wave network communication issues is a lack of repeating nodes between the Z-Wave controller and the affected Z-Wave node. A good solution is to add repeating node…
Z-Wave device is in malfunction or offline
If a Z-Wave device is showing that it is offline, then it is not responding to commands or communicating with the Z-Wave network. As soon as a response is received from a malfunctioning Z-Wave device, it is automatically put back into online status. See the steps below to determine the potential causes for a device …
Z-Wave device is not completing secure enrollment
Z-Wave devices that require secure enrollment should automatically complete secure enrollment after they are added into the system. If a device fails the secure enrollment process, refer to the troubleshooting steps below. For more information about Z-Wave secure enrollment, see What is Z-Wave secure enrollment? . …
Manage Z-Wave Devices on a Qolsys IQ2+ Panel
Manage Z-Wave devices on a Qolsys IQ Panel 2 The Z-Wave controller on the Qolsys IQ Panel 2 is in the panel itself, so swapping the panel requires the deletion and addition of existing Z-Wave devices. The local Z-Wave control available by default, so there is no need to enable a specific setting to communicate throu…
