Z-Wave device is not functioning consistently
How to Fix Inconsistent Z-Wave Device Communication If any Z-Wave device is not functioning consistently, it may be due to poor communication between the device and the Z-Wave network. This can happen if the device is too far from another node or if something is obstructing the signal. Follow these troubleshooting…
Z-Wave device is not enrolling
Troubleshooting Z-Wave Device Enrollment Issues Z-Wave devices may fail to enroll into a network for several reasons, including range issues, interference, or incorrect setup. Follow the steps below to identify and fix the problem. 1. Verify Device Compatibility Ensure your device is compatible with Alarm.com befo…
Z-Wave device is in malfunction or offline
How to Troubleshoot an Offline Z-Wave Device If a Z-Wave device appears offline, it means the device is not responding to commands or communicating with the Z-Wave network. Once communication resumes, the device will automatically return to online status. Follow the steps below to identify and resolve the cause. …
Z-Wave device is not completing secure enrollment
How to Troubleshoot Z-Wave Secure Enrollment Failures Z-Wave devices that require secure enrollment should automatically complete the process once added to your system. If secure enrollment fails, follow the troubleshooting steps below to resolve issues with S2 device keys, locks, and garage controllers. For backg…
