Aeon Labs Z-Wave Heavy Duty Smart Switch - Installation Guide
Aeon Labs Z-Wave Heavy Duty Smart Switch Installation Guide Note: The installation and usage guides linked on this page are provided by a third party and are not maintained by Alarm.com . Any questions regarding installation, maintenance, or usage should be directed to the device manufacturer. Download the Instal…
Remote commands are not locking or unlocking the Z-Wave lock
Z-Wave Lock Not Responding to Remote Commands If a Z-Wave lock won’t lock or unlock from the Alarm.com Customer Website or mobile app , walk through the steps below. 1) Confirm Secure Enrollment Locks must complete secure enrollment. If enrollment was interrupted, remove the lock from Z-Wave, factory reset the …
Z-Wave device is not functioning consistently
How to Fix Inconsistent Z-Wave Device Communication If any Z-Wave device is not functioning consistently, it may be due to poor communication between the device and the Z-Wave network. This can happen if the device is too far from another node or if something is obstructing the signal. Follow these troubleshooting…
Aeon Labs Z-Wave Range Extender - User Guide
Aeon Labs Z-Wave Range Extender – User Guide The guides attached to this page have been written by a third party and are not maintained by Alarm.com . For installation, maintenance, or usage assistance, please contact the device manufacturer directly. Note: The Aeon Labs Z-Wave Range Extender helps boost the rang…
View the Z-Wave Network
Understanding the Alarm.com Z-Wave Network Diagram The Alarm.com Z-Wave Network Diagram provides technicians with a visual representation of a customer's Z-Wave network, helping simplify installation and troubleshooting. This powerful tool displays how individual Z-Wave devices interconnect, identifies repeaters, sh…
Z-Wave device functions near the panel but not at its final location
How to Fix Z-Wave Range Issues Using Repeaters and Network Optimization If your Z-Wave device works properly when close to the panel but not at its final location, the issue is likely related to signal range or network strength. Adding repeaters or repositioning devices can help stabilize the Z-Wave network. Impo…
Rename a Z-Wave device
How to Rename Z-Wave Devices Using the Customer Website or App Z-Wave device names can be updated using the Partner Portal , MobileTech app , Customer Website , or Customer app . Note: Only the Qolsys IQ Panel and Qolsys IQ Panel 2 can update locally renamed Z-Wave devices to the Partner Portal, MobileTech…
Z-Wave device is not enrolling
Troubleshooting Z-Wave Device Enrollment Issues Z-Wave devices may fail to enroll into a network for several reasons, including range issues, interference, or incorrect setup. Follow the steps below to identify and fix the problem. 1. Verify Device Compatibility Ensure your device is compatible with Alarm.com befo…
Remove Z-Wave devices remotely
How to Remove Z-Wave Devices from a Controller Network To remove a node from the controller’s Z-Wave network, the device must be deleted. This process also clears existing network settings when transferring a device to a new Z-Wave network. Typically, the same trigger used to enroll a Z-Wave device is used to delet…
2GIG Z-Wave Plus Battery Powered Thermostat (2GIG-STZ-1) - Installation Guide
2GIG Z-Wave Plus Battery Powered Thermostat (2GIG-STZ-1) Installation Guide Note: The installation and usage guides linked on this page are provided by a third party and are not maintained by Alarm.com . Any questions regarding installation, maintenance, or usage should be directed to the device manufacturer. Dow…
