Aeon Labs Z-Wave Range Extender - User Guide
The guides attached to this page have been written by a third party and are not maintained by Alarm.com. Any questions regarding the installation, maintenance, and/or usage instructions in these guides should be directed to the device manufacturer. To download this guide directly to your device, click Aeon Labs…
Aeon Labs Z-Wave Heavy Duty Smart Switch - Installation Guide
The guides attached to this page have been written by a third party and are not maintained by Alarm.com. Any questions regarding the installation, maintenance, and/or usage instructions in these guides should be directed to the device manufacturer. To download this guide directly to your device, click Aeon Labs…
Z-Wave device is not functioning consistently
If any device is not functioning consistently, the network may have trouble communicating with the device, either because it is too far from the nearest node or because there is an obstruction blocking the Z-Wave signal. If this happens, Alarm.com recommends the following troubleshooting steps. Verify the device i…
Remote commands are not locking or unlocking the Z-Wave lock
If a Z-Wave lock is not locking or unlocking when a user sends a remote command using the Customer Website or app, complete the following steps: Verify the lock has completed secure enrollment Z-Wave devices that require secure enrollment should automatically complete secure enrollment after they are added into the…
View the Z-Wave Network
Alarm.com's Z-Wave Network diagram gives technicians a visual picture of customer Z-Wave network quality to help with installations and troubleshooting. This intuitive diagram shows how individual Z-Wave devices interconnect, which devices are repeaters, link quality and routing information, and device malfunctions …
2GIG Z-Wave Plus Battery Powered Thermostat (2GIG-STZ-1) - Installation Guide
The guides attached to this page have been written by a third party and are not maintained by Alarm.com. Any questions regarding the installation, maintenance, and/or usage instructions in these guides should be directed to the device manufacturer. To download this guide directly to your device, click 2GIG Z-Wave …
Trigger buttons for common Z-Wave devices
The following displays the trigger button for common Z-Wave devices when enrolling or removing devices from a Z-Wave network. For device-specific information, see the guides in Installation and Troubleshooting . For a full list of supported devices, visit Alarm.com/hardware . Lights, Switches, and Energy Meterin…
Z-Wave device functions near the panel but not at its final location
If a Z-Wave device functions when it is close to the panel but not at final location, there is likely a range issue. Repeaters must be added or devices must be moved to strengthen the Z-Wave network. The following are some tips while adding repeaters. For more information about Z-Wave range, see What is the range o…
View Z-Wave light status
Z-Wave light statuses can be viewed from the Partner Portal, MobileTech app, Customer Website, and Customer app. For more information about how light status works with Alarm.com, see How does Z-Wave light status work? . Certain panel or module firmware versions are required to have the ability to view light statuse…
Z-Wave Contact Sensor - Installation and Setup Guide
Alarm.com supports both the Aeotec ZW120 and Jasco ZW3605 Z-Wave contact sensors. Note : Z-Wave contact sensors are only compatible with non-security Z-Wave controllers (e.g., Alarm.com Hub, etc.). Installation Step 1: Install the sensor Install the door/window sensor following the instructions provided in its …
