Clear a panel tamper on a 2GIG GoControl
When a panel tamper occurs on a 2GIG GoControl, it locally displays Console Tamper and the trouble condition appears on Alarm.com. The tamper switch on a 2GIG GoControl is the blue button on the top of the panel near the siren. How to resolve: * Affix the backplate onto the panel and verify the blue tamper bu…
Change the temperature format (units) on a 2GIG GC3
The temperature format that displays on the 2GIG GC3 panel can be changed by using the 2GIG GC3 panel, Partner Portal, MobileTech app, or the Customer app. For more information about how the customer can adjust the temperature format using the Customer app, see Change system settings using the Customer app . To ch…
2GIG GoControl - Sensor Groups
Each sensor (wireless or wired) installed in the system is programmed to a specific sensor number and sensor type (zone). The sensor number identifies the specific sensor when it is displayed on the Control Panel, recorded in the event log, or reported to the monitoring station. This allows pinpoint information ab…
Find the signal strength on a 2GIG GoControl
Panel signal strength can be requested from the Partner Portal, MobileTech app, and locally at the panel. For more information about signal troubleshooting, see 2GIG GoControl - Signaling Troubleshooting Guide . To find the signal strength using the Partner Portal: * Log into the Partner Portal. * Find the cust…
Clear a severe weather alert from a 2GIG GoControl
Severe weather alerts to the panel notify customers of incoming dangerous weather. The alerts only come in for tornado, fire, or tsunami warnings. When an alert comes in, there will be a series of audible beeps and a message on the panel. For more information on severe weather alerts, see Severe Weather Alerts . N…
Send a communication test from a 2GIG GoControl
Sending a communication test from the panel initiates communication and verifies that the module is communicating on the cellular network. For this test to send a signal to the monitoring station, verify Manual/Auto Tests are selected as an Event to Forward in the customer's Monitoring Settings . For more inf…
Radio network failure displays on the 2GIG GC3 panel
If a radio network failure displays only on the 2GIG panel but the error does not appear in the event history on Alarm.com, it may be caused by a panel programming setting. How to resolve: In the 2GIG panel programming, configure Q30 to 255. This setting can be configured using the Partner Portal, MobileTech app, o…
Bypass a sensor on a 2GIG GoControl
On the 2GIG GoControl 1 and 2 panels, it is possible to bypass an open contact sensor, or any sensor with a trouble condition (e.g., tamper, low battery, offline, etc.) when arming a system from the Customer Website or app. When sending an arming command, the system automatically bypasses the sensor if Q87: Keyfob/…
Enable or disable quick arming on a 2GIG GC3
Quick arming allows the user to arm the system without having to enter their user code. Quick arming can be adjusted using the Partner Portal, MobileTech app, or the 2GIG panel. To enable or disable quick arming using the Partner Portal: * Log into the Partner Portal. * Find the customer account. * Click Remote…
Radio network failure displays on the 2GIG GoControl panel
If a radio network failure displays only on the 2GIG panel but the error does not appear in the event history on Alarm.com, it may be caused by a panel programming setting. How to resolve: In the 2GIG panel programming, configure Q23 to 255. This setting can be configured using the Partner Portal, MobileTech app, o…
