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Home > True Protection > Alarm Systems > Qolsys > Qolsys IQ2 + Panel > Manage Z-Wave Devices on a Qolsys IQ2+ Panel
Manage Z-Wave Devices on a Qolsys IQ2+ Panel
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Manage Z-Wave Devices on a Qolsys IQ Panel 2

Overview

The Z-Wave controller resides inside the Qolsys IQ Panel 2. If you replace the panel, you must exclude and re-include existing Z-Wave devices. Local Z-Wave control is available by default—no special toggle is required on the panel.

Remote control via Alarm.com: The customer account must include automation device types in its service package. Contact True Protection if the plan needs updating.

Compatibility: See device lists from Alarm.com hardware and Qolsys compatible devices. Place devices in their final locations before inclusion for best routing.

Adjust the Number of Allowed Z-Wave Devices (Panel)

  1. Swipe down → SettingsAdvanced Settings (installer code).
  2. InstallationDevicesZ-Wave DevicesZ-Wave Settings.
  3. Edit the device limit as needed.

Enroll Z-Wave Devices

  • Place devices in final locations first to build optimal routes.
  • Add closest devices to the panel first, then work outward.
  • Verify each inclusion before moving to the next.
  • After adding all devices, run a Network Rediscovery (below).

Partner Portal (FW 1.6.1+ required for Remote Add/Delete)

  1. EquipmentZ-Wave DevicesAdd a Z-Wave Device.
  2. Wait for Checking for new devices on the network, then trigger each device.
  3. Devices appear within ~30 seconds; click Exit when finished.
  4. New devices populate across Customer Website/app and MobileTech within ~5 minutes. If not, request an updated equipment list.

MobileTech App (FW 1.6.1+)

  1. EquipmentZ-Wave Devices → expand Z-Wave ActionsAdd Z-Wave Devices.
  2. Wait for the network check message, then trigger devices to include.
  3. Tap Exit when done; sync allows ~5 minutes for devices to appear.

At the Panel

  1. Swipe down → SettingsAdvanced Settings (installer code).
  2. InstallationDevicesZ-Wave DevicesAdd DeviceInclude.
  3. Trigger the device; the panel beeps on success.
  4. Re-enter Include for each additional device.

Best practices: After large additions (locks, thermostats, controllers), run Network Rediscovery and avoid using Z-Wave until it completes.

Remove Z-Wave Devices (Exclude)

Partner Portal (FW 1.6.1+)

  1. EquipmentZ-Wave DevicesDelete a Z-Wave Device.
  2. When the network check message appears, trigger devices to delete.
  3. Unknown devices listed were not joined but had old network data cleared.

MobileTech App (FW 1.6.1+)

  1. EquipmentZ-Wave DevicesZ-Wave ActionsDelete Z-Wave Devices.
  2. Trigger devices to exclude.

At the Panel

  1. Swipe down → SettingsAdvanced Settings (installer code).
  2. InstallationDevicesZ-Wave DevicesClear Device (exclusion mode).
  3. Trigger the device to remove it. Re-enter Clear Device for each additional one.

Remove Failed Devices

  • Partner Portal (IQ2 FW 2.5.0+): Equipment → Z-Wave Devices → expand device → Device CommandsRemove Failed Device → refresh after 2–3 minutes.
  • Panel: Z-Wave Devices → Delete Failed Device → select items → Delete.
If exclusion fails: Power the device fully (fresh batteries or AC), move it closer to the panel or a repeater (AC Z-Wave devices repeat), power cycle panel & device, then try again.

Perform a Network Rediscovery

Rediscovery rebuilds routes and alternates, improving reliability. Networks with many nodes can take up to 30 minutes. Avoid using Z-Wave during the process.

Partner Portal

  1. EquipmentZ-Wave Devices → under Troubleshooting, click Rediscover Network.
  2. Check Event History for link-quality requests following the command.

MobileTech App

  1. EquipmentZ-Wave DevicesZ-Wave ActionsRediscover Network.
  2. Verify progress via Event History.

At the Panel

  1. Swipe down → SettingsAdvanced Settings (installer code).
  2. System TestsZ-Wave TestsRediscover Network.

Troubleshooting Tips

  • If a device won’t include, exclude it first (even if brand-new—some ship with prior network info).
  • Enroll locks/thermostats near the panel first, then move and rediscover.
  • If devices don’t appear in Alarm.com after 5 minutes, request an updated Z-Wave equipment list from Partner Portal/MobileTech.
  • As a last resort, you can Remove All Z-Wave Devices (resets the panel’s Z-Wave network info) and rebuild the network.

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Manage_Z-Wave_devices_on_a_Qolsys_IQ_Panel_2.pdf
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