If the 2GIG GoControl is unable to perform a test or the Cell Phone Test option does not appear, try the following troubleshooting steps. 

Verify panel is compatible with the module

There are panel firmware requirements for the 3G and 4G networks. For more information about the networks, see What are the firmware requirements to use a 3G module with a 2GIG GoControl? or What are the firmware requirements to use an LTE module with 2GIG GoControl?. 

For information about verifying the panel firmware version, see Find or request the firmware version of a 2GIG GoControl panel. 

Power cycle the panel and module 

To power cycle the panel and module: 

1. Power down the 2GIG GoControl panel. 
2. Reseat the module. 
3. Power up the panel. 

Verify Q91 in programming 

In the 2GIG GoControl system programming, verify Q91 is set to 1 for Alarm.com. For more information about navigating through programming, see Navigate through system programming on the 2GIG GoControl. 

Replace equipment

If the Cell Phone Test option does not appear after trying all the preceding steps, replace the cellular module. 

If the behavior continues after replacing the cellular module, contact the panel manufacturer for further troubleshooting the 2GIG GoControl panel.