Verify the firmware version of a TS1 keypad and 2GIG GoControl panel are compatible
Sep 25, 2025
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2GIG GoControl and TS1 Firmware Compatibility Guide
A TS1 keypad can enroll into a 2GIG GoControl panel on different firmware versions, but both must be on the same firmware for full communication. The main exception is version 1.10, where both panel and TS1 must be on 1.10 to enroll.
Tip: Use the Remote Toolkit or OTA upgrades to bring mismatched devices in sync.
Compatibility Chart
| Panel Firmware | TS1 Firmware | Upgrade Steps / Notes |
|---|---|---|
| 1.5 | No TS1 | Send 1.9 upgrade using Remote Toolkit → panel upgraded to 1.9 |
| 1.5 | 1.8 | Send 1.8 upgrade, add TS1 1.8, then send 1.9 to upgrade both |
| 1.5 | 1.9 | Send 1.9 upgrade, add TS1 1.9 |
| 1.6 | No TS1 | Send 1.9 upgrade → panel upgraded to 1.9 |
| 1.6 | 1.8 | Send 1.8 upgrade, add TS1 1.8, then send 1.9 to upgrade both |
| 1.6 | 1.9 | Send 1.9 upgrade, add TS1 1.9 |
| 1.8 | No TS1 | Send 1.9 upgrade → panel upgraded to 1.9 |
| 1.8 | 1.8 | Send 1.9 upgrade → both upgraded |
| 1.9 | 1.8 | Send 1.9.5 OTA or 1.10 OTA |
| 1.10 | 1.9 | TS1 must be at 1.10 to enroll (contact 2GIG) |
| 1.12 | 1.10 | TS1 must be at 1.10 to enroll |
| 1.13 | 1.13 | TS1 must be at 1.13 to enroll |
| 1.14 | 1.13 | TS1 must be at 1.13 to enroll |
| 1.16 | 1.16 | TS1 must be at 1.13 to enroll |
| 1.17 | 1.16 | TS1 must be at 1.14 to enroll; send 1.17 upgrade → panel to 1.17, TS1 to 1.16 |
| 1.19 | 1.16 | TS1 must be at 1.14 to enroll; send 1.19 upgrade → panel to 1.19, TS1 to 1.16 |
Special Considerations
- Version 1.9: TS1 must also be 1.9 to work properly.
- Upgrading from 1.5 or 1.6: First update panel to 1.8 before associating TS1.
- If adding a new TS1 on a lower version (e.g., 1.8) to a panel already running 1.9 with a TS1 on 1.9 → delete all TS1s, re-add them, then upgrade together via Remote Toolkit.
Troubleshooting Upgrades
If you see the message “There are not any upgrades available for this customer’s version”:
- Remove the TS1 that is on the higher firmware or not reporting its version.
- Send the OTA upgrade using the Remote Toolkit.
- Re-enroll the TS1 and confirm firmware versions display correctly.
- Tip: Local upgrades are also possible if this occurs.
Verify TS1 Firmware Version
- On the TS1 home screen, tap Security.
- Tap Menu → Toolbox.
- Enter the master code.
- Tap Version → firmware version displays.
Note: If the TS1 is not paired, the firmware version shows on its main screen. Panel firmware is found the same way using the GoControl panel.
