How to Factory Reset a Video Device with Reset Button on the Circuit Board

Resetting your video device to factory default settings will erase all programming and memory. After the reset, the device must be removed from your account and re-enrolled before it can be used again.

Important Notes Before Resetting

• There is no LED indication that a factory reset has been completed. Be generous with your timing and ensure steps are followed carefully.
• After a factory reset, it is strongly recommended to leave the device plugged into power and undisturbed for at least 2 minutes.
• All configurations, recording rules, and network settings will be erased.

Factory Reset Procedure

1. Disconnect power from the device.
2. Locate the Reset button on the main circuit board.
3. Press and hold the Reset button while reconnecting power.
4. Continue holding the Reset button for at least 10 seconds.
5. Release the button and allow the device to restart with factory default settings.

After the Reset

• Remove the device from your Alarm.com account and re-enroll it.
• Reconfigure motion detection, notifications, and video recording rules.
• Leave the device powered on for at least 2 minutes to ensure a full reboot.

Troubleshooting

• If the reset does not appear to work, repeat the process and hold the button slightly longer (12–15 seconds).
• Make sure power is reconnected while the button is still pressed.
• If issues persist, consult the True Protection Support Center or contact support.

Additional Resources

Want to expand your knowledge? Enroll in the Video as a Service 201 training course. For more details, see How to access Academy Training.

Need More Help?

Explore more of our security camera support guides or visit the Support Center for troubleshooting and setup instructions.