Update the firmware on an SVR
The firmware of an Alarm.com video device can be updated remotely using the Partner Portal, MobileTech app, or Customer Website. Note : The Upgrade option only appears when there is an available update for the video device. To update the firmware using the Partner Portal: * Log into the Partner Portal. * Find …
Run a hard drive check on a Stream Video Recorder (SVR)
The Drive Care feature allows users to run a diagnostic to check for hard drive issues using the Customer Website. To run a hard drive check: Caution : This test can take several hours to complete and may interrupt the SVR's recording. Only run this if there are issues occurring with the SVR. * Log into the Cus…
Associate a video device to an SVR
How to Associate a Video Device with a Stream Video Recorder (SVR) To start recording video footage, you must associate your video devices with a Stream Video Recorder (SVR) . This can be done anytime through the Customer Website or during installation using the MobileTech app. Note that each video device can onl…
Download clips from an SVR
How to Download Video Clips from an SVR You can download video clips saved on a Stream Video Recorder (SVR) directly from the Alarm.com Customer Website. All clips are exported in .MP4 format for easy playback on most devices. Note: The Commercial Stream Video Recorder ( ADC-CSVR126 ) also allows local clip ex…
Unable to view or play back the SVR timeline
If the user cannot stream the Stream Video Recorder's (SVR's) timeline from the Customer Website or app, verify the following troubleshooting steps to resolve the behavior. Verify that the video device is connected and recording * Verify that live video from the device can be viewed independently from the SVR. If …
The SVR does not format its hard drive
A Stream Video Recorder (SVR) should format its hard drive during enrollment. The hard drive needs to be formatted before it can start recording video from other video devices. To troubleshoot an SVR hard drive that does not configure: * Verify that the SVR firmware is up to date. For more information about updati…
Stream SVR recordings using the SVR Timeline with Smart View
SVR Smart View: Stream, Search & Save Video Use Smart View to review recorded footage from your Stream Video Recorder (SVR) directly in your browser or the mobile app. You can stream specific times, adjust playback speed, filter for activity, and save/download important clips. What You Can Do with Smart View * …
