Update the firmware on a SkyBell Doorbell Camera
How to Update Alarm.com Video Device Firmware The firmware of an Alarm.com video device can be updated remotely using the Partner Portal, MobileTech app, or Customer Website. Note: The Upgrade option only appears when there is an available update for the video device. Update Using the Partner Portal * Log i…
Reconnect a SkyBell Doorbell Camera if the wireless network or router changes
How to Reconnect a SkyBell Doorbell Camera to Wi-Fi If you’ve upgraded your router or changed your Wi-Fi network name or password, your SkyBell Doorbell Camera will need to be reconnected. With the correct service package, this can be done quickly using the Customer app or MobileTech app, without deleting or factory…
SkyBell Doorbell Camera is constantly ringing
SkyBell Doorbell Camera Constantly Ringing – Troubleshooting Guide If your SkyBell Doorbell Camera is constantly ringing , follow these steps to identify and fix the issue. 1. Verify a Digital Doorbell Adapter (DDA) is Installed A SkyBell connected to a digital chime requires a Digital Doorbell Adapter (DDA) . W…
SkyBell Doorbell Camera installation stops and fails at 10 percent
SkyBell Doorbell Camera Installation Stops at 10% If the SkyBell Doorbell Camera installation stops at 10 percent and then fails, the LED should change to either solid green or blinking orange . For LED patterns and meanings, see the SkyBell LED guide. Note: SkyBell Doorbell Cameras do not support hidden Wi-Fi …
SkyBell Doorbell Camera LED is stuck on solid yellow
If the SkyBell Doorbell Camera's LED is stuck on solid yellow: * Remove the SkyBell Doorbell Camera from the wall mount and disconnect it from power. * Wait about 60 seconds after the LED lights go out on the SkyBell Doorbell Camera, and then reconnect the SkyBell Doorbell Camera to power. * Allow another minute …
SkyBell Doorbell Camera LED is flashing orange
SkyBell Doorbell Camera Flashing Orange LED – Troubleshooting Guide A flashing orange LED on the SkyBell Doorbell Camera indicates that the device is not connected to the Wi-Fi network. This is usually caused by incorrect wireless information or poor Wi-Fi range. Steps to Troubleshoot a Flashing Orange LED 1. Re…
Find the serial number of a SkyBell Doorbell Camera
How to Find the Serial Number on a SkyBell Doorbell Camera The serial number of a SkyBell Doorbell Camera is printed directly on the back of the device. This number is required during installation and account setup, especially if you’re connecting it to Alarm.com Solutions through your True Protection system. L…
Unable to hear audio during SkyBell Doorbell Camera call
Troubleshooting Audio Issues with the SkyBell Doorbell Camera There are several reasons why audio issues may occur during a call between the Customer app and the SkyBell Doorbell Camera . Follow the steps below to diagnose and resolve common problems. If You Cannot Hear Audio in the Customer App * Verify the a…
Reboot or factory reset a SkyBell Doorbell Camera
SkyBell Doorbell Cameras can be power cycled and reset if needed. Reboot a SkyBell Doorbell Camera The SkyBell Doorbell Camera can be rebooted locally using the doorbell's button. For more information about rebooting the SkyBell Doorbell Camera remotely, see Reboot video devices remotely . Option one: Doorbell But…
What do the LEDs on the SkyBell Doorbell Camera mean?
Typical LED order by process The following is the typical order for the SkyBell Doorbell Camera LED to go through during different processes (i.e., first bootup, enrolling, etc.). First bootup When the SkyBell Doorbell Camera is first powered on, the LED typically goes through the following cycle: * Solid yellow…
