Slim Line Wi-Fi Doorbell Camera failing installation at 10 percent after a firmware update
Alarm.com has noticed an issue with a small percentage of Slim Line Wi-Fi Doorbell Cameras (ADC-VDB105/106) failing to reconnect wirelessly following a firmware update. Enrolling the Slim Line Wi-Fi Doorbell Camera manually can help resolve the behavior. Before attempting a manual Wi-Fi connection, verify that all r…
Is there a recommended Wi-Fi extender for the SkyBell Doorbell Camera?
Alarm.com recommends using the Netgear WN3000RP Wi-Fi extender with the SkyBell Doorbell Camera. For more information about installing the WN3000RP, refer to Netgear's Universal WiFi Range Extender WN3000RP Installation Guide . Functionality includes: * This Wi-Fi extender broadcasts a unique SSID by default (e.g…
Update the firmware on a SkyBell Doorbell Camera
The firmware of an Alarm.com video device can be updated remotely using the Partner Portal, MobileTech app, or Customer Website. Note : The Upgrade option only appears when there is an available update for the video device. To update the firmware using the Partner Portal: * Log into the Partner Portal . * Find…
Reconnect a SkyBell Doorbell Camera if the wireless network or router changes
If a customer gets a new router or changes their Wi-Fi credentials (network name or password), the SkyBell Doorbell Camera needs to be reconnected to the new network using the Customer app. With the proper service package, the SkyBell Doorbell Camera can be reconnected without the need to delete or factory reset the …
Can the SkyBell Doorbell Camera be used without a chime?
Yes. However, when the SkyBell Doorbell Camera is wired to an AC transformer or a DC adapter with a current rating higher than 0.5A, it requires a 10 Ohm 10 Watt resistor. It is recommended to install the SkyBell Doorbell Camera in an existing doorbell circuit (i.e., a circuit with a doorbell button, chime, and tran…
SkyBell Doorbell Camera installation stops and fails at 10 percent
If the SkyBell Doorbell Camera installation stops at 10 percent and then fails, the SkyBell Doorbell Camera's LED should change to either solid green or blinking orange. For more information about other LED colors/patterns, see What do the LEDs on my SkyBell Doorbell Camera mean? . Note : The SkyBell Doorbell Camer…
Slim Line Wi-Fi Doorbell Camera (ADC-VDB105/106/105x/106x) - LED and Troubleshooting Reference Guide
Slim Line Wi-Fi Doorbell Camera LED guide LED pattern key Normal operation LED pattern Description Details Ready and working normally Use the Alarm.com app or Customer Website to choose a custom color in place of default green. In Call mode A call has been initiated (i.e., the doorbell button was press…
SkyBell HD Wi-Fi Doorbell Camera (ADC-VDB101/102) - LED and Troubleshooting Reference Guide
SkyBell HD Wi-Fi Doorbell Camera LED guide LED pattern key Normal operation LED pattern Description Details Ready and working normally Use the Alarm.com app or Customer Website to choose a custom color in place of default green. In Call mode A call has been initiated (i.e., the doorbell button was pr…
Which transformers are compatible with the SkyBell Doorbell Camera?
The SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x) can be powered by a doorbell chime AC transformer or a DC power supply. For more information about the power requirements and installing a SkyBell Doorbell Camera for a customer, see SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x) - Installat…
SkyBell Doorbell Camera is not ringing
The SkyBell Doorbell Camera can control its own internal speaker as well as a chime inside the building. There are different steps to take depending on which part is not ringing. If the indoor chime is not ringing correctly Verify the door chime type Determine whether the customer has a digital or mechanical door …
