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Qolsys IQ Panel 2 — Z-Wave Management Guide
The Qolsys IQ Panel 2 includes a built-in Z-Wave controller. When swapping panels, existing Z-Wave devices must be deleted from the old controller and re-added to the new one.
Z-Wave Overview
Local Z-Wave control is available by default; no extra setting is required to communicate via Z-Wave. For remote functionality through Alarm.com, the customer account must include automation on the service package (contact True Protection if you need this added).
Compatible Z-Wave Features
| Feature | Compatibility |
|---|---|
| Local Network Rediscovery | All versions |
| Remote Rediscovery | All versions |
| Node Neighbors | All versions |
| Link Quality Indicator (LQI) | Panels v2.4.0+ |
| Remote Add/Delete | All versions |
| Self-Healing Network | All versions |
| Network Wide Inclusion | All versions |
| Z-Wave Plus | Incompatible |
| Z-Wave Security 2 (S2) | Panels manufactured on v2.4.2+* |
| SmartStart | Panel firmware v2.6.0** |
* Panels merely upgraded to 2.4.2 are not S2 compatible; they must have shipped with ≥2.4.2 (Z-Wave 6.81.03) at manufacture.
** SmartStart may require panels manufactured on ≥2.4.2 as well.
Local Z-Wave Device Limits
| Device Type | Default | Maximum |
|---|---|---|
| Thermostats | 3 | 6 (10 with v2.3.0+) |
| Lights | 5 | 80 |
| Smart sockets | 5 | 15 |
| Door locks | 3 | 6 (20 with v2.3.0+) |
| Garage door openers | 3 | 6 |
| Other Z-Wave devices | 5 | 21 |
Note: Default limits are lower than maximums. Increase per-type limits in panel programming if needed (see steps below).
Adjust Allowed Device Counts (Panel)
- Swipe down → Settings → Advanced Settings (enter installer code).
- Installation → Devices → Z-Wave Devices → Z-Wave Settings.
- Edit the per-category device limits and save.
Enroll Z-Wave Devices
A Z-Wave network is formed by putting the controller (panel) into Add/Include mode and triggering each device to join.
Best Practices
- Place devices in their final locations before inclusion so routes are accurate.
- Add closest devices first, then move outward (repeaters help extend range).
- Verify each inclusion succeeds before moving on.
- After all devices are added, run a Network Rediscovery.
Enroll via Panel
- Swipe down → Settings → Advanced Settings → enter installer code.
- Installation → Devices → Z-Wave Devices → Add Device → Include.
- Trigger the Z-Wave device; the panel beeps when added.
- Re-enter Include mode for each additional device.
Enroll via Remote Tools
From Alarm.com’s dealer tools (Partner Portal or MobileTech), use Z-Wave Devices → Add Z-Wave Device and follow on-screen prompts. Panel must be v1.6.1+ for Remote Add/Delete.
Remove / Exclude Z-Wave Devices
To erase a device’s previous network data or remove it from this network:
Exclude via Panel
- Swipe down → Settings → Advanced Settings → installer code.
- Installation → Devices → Z-Wave Devices → Clear Device (exclusion mode).
- Trigger the device; the panel beeps when cleared.
Exclude via Remote Tools
Use Partner Portal / MobileTech → Z-Wave Devices → Delete Z-Wave Devices. For failed/inoperable nodes, use Remove Failed Device (IQ Panel 2 requires v2.5.0+ for remote failed-node removal).
Troubleshooting Removal
- Move the device closer to the panel and retry.
- Ensure device has full power (fresh batteries or AC).
- Power cycle both the device and the panel, then re-attempt exclusion.
Run a Network Rediscovery
After adding devices, perform a rediscovery to optimize routes (avoid using Z-Wave during this process):
Panel
- Swipe down → Settings → Advanced Settings → installer code.
- System Tests → Z-Wave Tests → Rediscover Network.
Remote Tools
Partner Portal / MobileTech → Z-Wave Devices → Rediscover Network. Check event history to confirm commands process.
Z-Wave Troubleshooting
- Won’t include: Perform an exclusion first, then include. Verify device is in final location and powered.
- Inconsistent operation: Run rediscovery; add repeaters (AC-powered Z-Wave devices) between panel and far nodes.
- Not deleting: Move closer to the panel, verify power, use Remove Failed Device if inoperable.
Get Help & Next Steps
Need assistance setting up Z-Wave scenes, locks, lights, or thermostats? Explore our Smart Home Automation solutions, see how it ties in with Alarm.com, and visit the Support Hub for more guides.
