The Qolsys IQ Panel 2 on firmware version 2.3.0+ can be set to have either 4-digit or 6-digit user codes.

On firmware versions below 2.3.0, the Qolsys IQ Panel 2 can only have 4-digit user codes.

Enable/disable 6 digit user codes

The number of digits in a user code can be enabled or disabled using the Partner Portal or MobileTech app. 

Considerations  

• All user codes on a system must be the same length.
  • If a panel is updated from 4-digit to 6-digit user codes in programming, all current user codes add 00 at the end of each code. (e.g., 1234 changes to 123400). 
  • If a panel is updated from 6-digit to 4-digit user codes in programming, all current user codes remove the last two digits (e.g., 123456 changes to 1234). 
• Both 4-digit and 6-digit user codes are compatible with being updated using Alarm.com.

To enable/disable 6 digit user codes using the Partner Portal: 

1. Log into the Partner Portal. 
2. Find the customer account. 
3. Click Remote Toolkit. 
4. In the Command Catalog, click to expand User Codes. 
5. Click 6 Digit User Codes. 
6. Using the New value dropdown menu, select either:
   • Enable to use 6-digit user codes. This adds 00 at the end of each 4-digit code currently on the system. 
   • Disable to use 4-digit user codes. The last two digits are removed from each 6-digit code currently on the system. 
7. Click Change to send the updates to the system. 

To enable/disable 6 digit user codes using the MobileTech app: 

1. Log into the MobileTech app. 
2. Find the customer account. 
3. Tap Remote Toolkit. 
4. Tap Command Catalog.
5. Tap to expand User Codes. 
6. Click 6 Digit User Codes. 
7. Using the New value dropdown menu, select either:
   • Enable to use 6-digit user codes. This adds 00 at the end of each 4-digit code currently on the system. 
   • Disable to use 4-digit user codes. The last two digits are removed from each 6-digit code currently on the system. 
8. Tap Change to send the updates to the system.