How many digits can be in a system user code on the Qolsys IQ Panel 2?
Sep 30, 2025
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The Qolsys IQ Panel 2 on firmware version 2.3.0+ can be set to have either 4-digit or 6-digit user codes.
On firmware versions below 2.3.0, the Qolsys IQ Panel 2 can only have 4-digit user codes.
Enable/disable 6 digit user codes
The number of digits in a user code can be enabled or disabled using the Partner Portal or MobileTech app.
Considerations
- All user codes on a system must be the same length.
- If a panel is updated from 4-digit to 6-digit user codes in programming, all current user codes add 00 at the end of each code. (e.g., 1234 changes to 123400).
- If a panel is updated from 6-digit to 4-digit user codes in programming, all current user codes remove the last two digits (e.g., 123456 changes to 1234).
- Both 4-digit and 6-digit user codes are compatible with being updated using Alarm.com.
To enable/disable 6 digit user codes using the Partner Portal:
- Log into the Partner Portal.
- Find the customer account.
- Click Remote Toolkit.
- In the Command Catalog, click to expand User Codes.
- Click 6 Digit User Codes.
- Using the New value dropdown menu, select either:
- Enable to use 6-digit user codes. This adds 00 at the end of each 4-digit code currently on the system.
- Disable to use 4-digit user codes. The last two digits are removed from each 6-digit code currently on the system.
- Click Change to send the updates to the system.
Qolsys IQ Panel 2: Enable 4 or 6 Digit User Codes
On firmware version 2.3.0+, the Qolsys IQ Panel 2 allows user codes to be either 4 or 6 digits long. On earlier firmware, only 4-digit codes are supported. Adjusting the length can be done remotely using the Partner Portal or MobileTech app.
Key Considerations
- All user codes on a system must be the same length.
- When switching from 4 → 6 digits, each existing code adds 00 (e.g., 1234 → 123400).
- When switching from 6 → 4 digits, the last two digits are removed (e.g., 123456 → 1234).
- Both 4-digit and 6-digit codes can still be updated through Alarm.com.
Enable/Disable 6 Digit User Codes
Using the Partner Portal
- Log into the Partner Portal and open the customer account.
- Click Remote Toolkit.
- In Command Catalog, expand User Codes.
- Select 6 Digit User Codes.
- From New Value, choose:
- Enable – system switches to 6-digit codes (adds
00to each current code). - Disable – system switches to 4-digit codes (removes last two digits).
- Enable – system switches to 6-digit codes (adds
- Click Change to apply.
Using the MobileTech App
- Log into MobileTech and find the customer account.
- Tap Remote Toolkit → Command Catalog.
- Expand User Codes and tap 6 Digit User Codes.
- Select Enable or Disable as desired.
- Tap Change to send the update to the panel.
Why Adjust Code Length?
Choosing 6-digit codes increases system security by reducing the chance of guesswork. However, 4-digit codes remain easier to remember. Consider the customer’s preference and environment when configuring.
