Clear a Panel Tamper on a Qolsys IQ Panel 2
Sep 29, 2025
632
Qolsys IQ Panel 2 – Panel Tamper Troubleshooting
When a panel tamper occurs on a Qolsys IQ Panel 2, the system announces the alert and the trouble condition is displayed on Alarm.com. The tamper switch is a black button located on the bottom-left side of the back of the panel.
How to Resolve a Panel Tamper
- Affix the backplate securely onto the panel.
- Verify that the black tamper button is pressed down.
- Once the tamper is restored, request an updated equipment list to confirm that the trouble condition is cleared.
Note: If the tamper trouble condition persists after troubleshooting, contact Alarm.com CORE Technical Support or reach out to True Protection Support.
Additional Panel Settings
On the Qolsys IQ Panel 2, panel tampers can be enabled or disabled through local programming or remotely using the Partner Portal or MobileTech app.
Default Setting
The default configuration is Enabled. This means the tamper switch triggers a trouble condition whether the system is disarmed or armed.
When Set to Disabled
- The tamper switch does not trigger a trouble condition when the panel is disarmed.
- A trouble condition is still triggered when the panel is armed.
Configure Panel Tamper Settings
Locally at the Panel
- Tap Settings → Advanced Settings.
- Enter the installer code.
- Navigate to Security and Arming.
- Adjust the Panel Tamper setting as needed.
Remotely with Partner Portal or MobileTech
- Open the customer account in the Partner Portal or MobileTech app.
- Navigate to Remote Toolkit → Command Catalog → Alarm Settings.
- Configure Panel Tamper to either Enabled or Disabled.
