View and Troubleshoot Z-Wave Light Statuses
Z-Wave light statuses can be viewed from the Partner Portal, MobileTech app, Customer Website, and Customer app. For more information about how light status works with Alarm.com, see How Z-Wave light status works.
Certain panel or module firmware versions are required to view light statuses on Z-Wave lights. For more information about compatibility, see Panel and module requirements for Z-Wave light status.
Note: If the status shows as Offline, verify the Z-Wave light is plugged in, powered on, and still functioning properly. For troubleshooting steps, see Z-Wave device is offline or malfunctioning.
To view light statuses using the Customer Website:
- Log into the Customer Website.
- On the Lights card, click the light icon.
- On the Lights page, each light has its own status showing whether the device is On or Off.
- 💡 Light On – the indicator icon is illuminated.
- ⚪ Light Off – the indicator icon is dimmed.
- ⚠️ Offline – the indicator icon is greyed out.
To view light statuses using the Customer App:
- Log into the Customer App.
- Navigate to the Lights section from either:
- The home screen: scroll to the Lights card and tap the light icon.
- The main menu: tap the menu icon, then select Lights.
- On the Lights page:
- 💡 Light On – the on button is highlighted.
- ⚪ Light Off – the off button is highlighted.
- ⚠️ Offline – both buttons are greyed out.
Additional support resources: