View and Troubleshoot Z-Wave Light Statuses

Z-Wave light statuses can be viewed from the Partner Portal, MobileTech app, Customer Website, and Customer app. For more information about how light status works with Alarm.com, see How Z-Wave light status works.

Certain panel or module firmware versions are required to view light statuses on Z-Wave lights. For more information about compatibility, see Panel and module requirements for Z-Wave light status.

To view light statuses using the Customer Website:

1. Log into the Customer Website.
2. On the Lights card, click the light icon.
3. On the Lights page, each light has its own status showing whether the device is On or Off.

• 💡 Light On – the indicator icon is illuminated.
• ⚪ Light Off – the indicator icon is dimmed.
• ⚠️ Offline – the indicator icon is greyed out.

To view light statuses using the Customer App:

1. Log into the Customer App.
2. Navigate to the Lights section from either:
   • The home screen: scroll to the Lights card and tap the light icon.
   • The main menu: tap the menu icon, then select Lights.
3. On the Lights page:
   • 💡 Light On – the on button is highlighted.
   • ⚪ Light Off – the off button is highlighted.
   • ⚠️ Offline – both buttons are greyed out.