Lutron Caséta equipment list is not populating
Oct 13, 2025
504
Troubleshooting Lutron Caséta Wireless Equipment List Issues
Depending on connection quality, it can sometimes take up to 10–15 minutes for the Lutron equipment list to populate in the Event History after setup. Delays or missing equipment lists are usually caused by local or internet connectivity issues within the customer’s network.
Tip: Lutron Caséta systems can function on local connections only, which makes connectivity issues difficult to identify at first. Always verify network access and remote functionality to confirm cloud communication.
Steps to Resolve Equipment List Issues
- Verify that Lights and Lutron Integration are enabled in the customer’s service package.
- Check that the Caséta Wireless system was added successfully. If not, power cycle the system and re-add it.
- Confirm whether the customer’s Lutron login manages more than one location. Each controller location requires a separate login for integration with multiple True Protection smart home accounts.
- Test Lutron app commands using mobile data instead of Wi-Fi:
- If commands fail on mobile data, it’s likely the system only has a local connection.
- Contact a networking professional to correct network configuration and ensure full cloud access.
- Review the Event History for connection errors. If found, power cycle the router and recheck the system.
If all steps have been followed and the Lutron equipment list still doesn’t appear, reach out to a qualified technician for further diagnosis.
