Qolsys IQ Panel 2 – Face Recognition for Unexpected Activity

Face Recognition on the Qolsys IQ Panel 2 allows customers to detect unauthorized code sharing by comparing disarm images to assigned users. If an unexpected face is detected, a notification is sent along with the disarm image so customers can take immediate action.

Requirements

Qolsys IQ Panel 2 with firmware version 2.3.0+
Panel connected to Wi-Fi (for image uploads)
Capture Panel Camera Disarm Images automation rule enabled
Each person must have their own unique access code
Interactive service package (e.g., Interactive Gold, Commercial Plus) including:
- Unexpected Activity Alerts
- Images - Plus
Available only for customers in the U.S.

Turn On Face Recognition

Log into the Customer Website using the primary account.
Go to Settings → Face Recognition.
Review and accept the required agreements:
- Permission to store and use biometric data (mandatory).
- Optional donation of images to improve system accuracy.
Disarm the panel multiple times over several days to build a library of images.

Review and Verify Disarm Images

Log into the Customer Website.
Go to Users → Facial Recognition → Calibration.
Approve or reject disarm images. At least 10 approved images are required for a user; 20 recommended for best accuracy.

Configure Unexpected Activity Notifications

Once face recognition is enabled, customers can configure notifications for unexpected activity:

Using the Customer Website

Log into the Customer Website.
Go to Notifications → Unexpected Activity.
Toggle On and select facial recognition settings and recipients.
Click Save.

Using the Customer App

Open the Customer App.
Tap Notifications → Unexpected Activity.
Enable the notification and select recipients.
Tap Save.

Troubleshooting

Disarm Images Not Uploading

Check if images appear in the Event Gallery.
Verify Capture Panel Camera Disarm Images is enabled.
Check that the monthly upload limit has not been reached.

Notifications Not Received

Ensure the user has at least 10 approved disarm images.
Confirm Unexpected Activity notifications are enabled for that user.
Verify recipients are listed under the notification settings.