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Troubleshooting LiftMaster MyQ Smart Garage Remote Control Issues
There are several reasons why the LiftMaster MyQ Smart Garage Hub or Retrofit with Internet Gateway & Control Panel may not respond to remote open or close commands. Follow these steps to diagnose and resolve the issue.
1. Verify Compatibility
Ensure your garage door opener is compatible with the LiftMaster MyQ system. You can check compatibility by visiting True Protection’s Home Security Systems page.
2. Check Service Package Settings
Verify that the Garage Door & Gate Control feature is enabled in the customer’s service package. This is required before any garage door status or control features can function properly.
3. Confirm Device Status in the Partner Portal
- Log into the Partner Portal.
- Find the customer account and navigate to Equipment > LiftMaster.
- Confirm that the device type is listed as a MyQ Garage device.
4. Test Local Operation
Use the wall control to open and close the garage door. Then verify if the door’s status updates on the Alarm.com app. Manual operation can often restore communication between the hub and the server.
5. Update the LiftMaster Equipment List
In the Partner Portal, select Update Device List & Statuses under LiftMaster equipment. Refresh the page after a few minutes to verify the device’s status update.
6. Check Power and Connectivity
Confirm that the garage door device is powered and connected to Wi-Fi. For installation assistance, visit True Protection’s Security System Installations page.
7. Re-Enroll the Device
If the device is still unresponsive, remove it from the account, perform a factory reset, and re-enroll it using the Alarm.com interface. Refer to the specific installation guide for your LiftMaster model.
8. Replace the Device (If Necessary)
If none of the above steps resolve the issue, device replacement may be required. Contact True Protection support for further troubleshooting.
