A LiftMaster device may go into malfunction if the Smart Garage Hub/Internet Gateway goes offline or if the garage door opener fails to update the status on the Customer Website and app.

How to resolve:

Verify if the hub/gateway or garage door is malfunctioning

Using the Partner Portal:

1. Log into the Partner Portal.
2. Find the customer account.
3. Click Equipment.
4. Click LiftMaster.
5. Any malfunctioning device will display Malfunction in the Status row.
   
   

Using the MobileTech app:

1. Log into the MobileTech app.
2. Find the customer account.
3. Tap Equipment.
4. Tap LiftMaster Devices.
5. Any malfunctioning device will display a red  next to the name of the device.
   
   

If the hub/gateway is malfunctioning:

1. Verify the hub/gateway has an active internet connection. For device-specific instructions, see the device's installation guide in Garage.
   Note: If the LiftMaster device uses Wi-Fi, verify there is sufficient Wi-Fi signal in the installation location. For more troubleshooting information, see LiftMaster MyQ Smart Garage Hub - Troubleshooting Guide or LiftMaster/Chamberlain Wi-Fi Garage Door Opener - Installation Guide.
    
2. Verify the hub/gateway has power. For device-specific instructions, see the device's installation guide in Garage.
3. Verify the hub/gateway is compatible with the garage door opener.
   • For a list of compatible MyQ-enabled garage door openers, see Garage door compatibility.

If the garage door is malfunctioning:

Locally open and close the garage door, then verify whether the correct garage door status displays on the Customer Website and app.

If the status does not update when the door is opened and closed, see Garage door opener is in malfunction but the LiftMaster MyQ Internet Gateway is not or LiftMaster MyQ Smart Garage Hub - Troubleshooting Guide.

If the trouble condition persists after troubleshooting, contact Alarm.com CORE Technical Support.