Stream Live Video to a Qolsys IQ Panel 2

Feature requirements

Compatible cameras

Live stream and two-way audio on the IQ Panel 2

• 1080p Indoor Wi-Fi Camera (ADC-V515)
• Indoor Fixed with IR (ADC-V521IR) — two-way audio requires firmware IP8137-ALAM-0100d1+
• Indoor Fixed with IR (ADC-V522IR) — two-way audio requires hardware 0101 with firmware IP8168-ALAM-0100b9+
• 1080p Indoor Wi-Fi Camera (ADC-V523)
• 180° HD/Wellcam (ADC-V622 / ADC-V622-WELL)
• SkyBell Doorbell (ADC-VDB101/102/105/106/105x/106x)
• Alarm.com Video Doorbell (ADC-VDB770)

Note: For SkyBell doorbells, the Doorbell Camera and IQ Panel 2 must be on the same Wi-Fi network.

Live stream only (no two-way audio on the panel)

• Outdoor Wireless (ADC-V722W)
• 1080p Outdoor Wi-Fi (ADC-V723)
• Indoor/Outdoor Mini Bullet (ADC-VC725 or ADC-VC726)
• Indoor/Outdoor Dome (ADC-VC825 or ADC-VC826)
• Indoor/Outdoor Turret (ADC-VC836)
• Indoor/Outdoor Bullet (ADC-VC736)

Set up live stream

Pre-setup checklist

• Confirm service package, hardware, and firmware meet the requirements.
  For general video features, see Live video streaming.

Verify the panel’s Wi-Fi connection (Dual-Path test)

1. Swipe down on the IQ Panel 2 home screen to open the menu.
2. Tap Settings > Advanced Settings and enter the dealer/installer code.
3. Tap System Tests > Dual-Path Test > Start.

If the test fails, confirm the panel is connected to active Wi-Fi.

Verify camera connectivity

• Test the camera in Partner Portal or MobileTech, or
• Open the Customer Website/app and confirm you can view the live stream.

Enable “Stream Video to Security Panel Screen”

From the Customer Website

1. Log in to the Customer Website.
2. Go to Video > Settings > Stream Video to Security Panel Screen.
3. Under View at the Panel, select each camera you want to allow on the IQ Panel 2.
4. Click Save. Allow a few minutes for settings to sync. You may need to power-cycle the panel.

From the Customer app

1. Log in to the Customer app.
2. Tap Security System.
3. Tap Stream Video to Panel.
4. Enable desired cameras and Save. Allow a few minutes for syncing; power-cycle the panel if needed.

View the live stream on the panel

1. Swipe left on the IQ Panel 2 home screen to the Live Video Cameras page.
2. Select a camera and tap the play icon to view the stream.
3. To end the stream, tap the stop/close icon.

Arming behavior: If the panel is armed while streaming, the screen exits video and returns to the arming screen. Z-Wave and other panel commands continue without interrupting the stream.

Two-way audio (where supported)

• Hold the mic icon to talk through the camera.
• Use the on-screen volume slider to adjust audio from the camera.
• Tap the end icon to close the stream.

Doorbell & Z-Wave controls from live video

• Disarm from the live view: Tap the system status (Arm Stay/Away/Disarmed) > Disarm > enter user code.
• Lock control: If Z-Wave locks are installed, tap the lock control to Unlock or Lock.

Troubleshooting

Can’t see a list of cameras on the panel

1. Confirm cameras are authorized for panel streaming in the Customer Website (Video > Settings > Stream Video to Security Panel Screen).
2. Verify each camera is connected to Wi-Fi with internet access.
3. Power-cycle the panel.
4. Run a Dual-Path test to confirm panel Wi-Fi.
5. Un-authorize then re-authorize cameras for panel viewing, saving after each step.
6. Update the panel to the latest firmware. See Upgrade the firmware on a Qolsys IQ Panel 2.
7. Update camera firmware. See Update the firmware of a video device.

Panel shows “Video device not responding”

1. Verify the camera is communicating with Alarm.com (test in Partner Portal/MobileTech and view in the Customer Website/app). If the app/website can’t stream, the camera isn’t online.
2. Power-cycle the camera and router; confirm the location’s internet is working. 
3. Power-cycle the panel and verify panel Wi-Fi connectivity (Dual-Path test).
4. Try the live view again. If issues persist, contact True Protection or Alarm.com CORE Technical Support.