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To remove a node from the controller’s Z-Wave network, the device must be deleted. This can also be useful to erase existing Z-Wave network settings from a device being enrolled to the new network.
In most cases, the same trigger used to enroll a device is used to delete the device from the network. The panel is placed into delete mode, and devices are triggered one by one. Devices should be removed from Alarm.com within twenty seconds after being triggered. If the device is not deleting, you may need to move the device closer to the panel and try again.
For device-specific Z-Wave installation guides, including panels, locks, lights, and more, browse for the relevant device in Installation and Troubleshooting.
Note: If the following options do not appear in the MobileTech app or Partner Portal, verify the panel firmware version supports Remote Add/Delete. This can be found in the Quick Facts on each landing page in Panels.
To remove Z-Wave devices using the Customer Website:
- Log into the Customer Website.
- Click Settings.
- Click Manage Devices.
- Click
next to the desired device. - Click Remove Device.
- Follow the prompts to delete the Z-Wave device.
To remove Z-Wave devices using the Customer app:
- Log into the Customer app.
- Tap
. - Tap Manage Devices.
- Tap next to the desired device.
- Tap Remove Device.
Follow the prompts to delete the Z-Wave device.To remove Z-Wave devices locally:
If remotely triggering Z-Wave Delete Mode is unsuccessful, try locally triggering Z-Wave Delete Mode (if applicable).
The local Z-Wave removal procedure varies by panel. For panel-specific information, refer to the Z-Wave guides in Panels.
Troubleshooting
After removing all devices, verify the correct Z-Wave devices appear on Alarm.com by requesting an updated Z-Wave equipment list. For more information about requesting an update, see Request an update on the Z-Wave equipment list.
If a Z-Wave device functions, but is not deleting from the network:
- Verify the Z-Wave device is fully powered either by a wall outlet or with high quality, sufficiently charged batteries. Refer to the device's manual to determine what is best for its power supply.
- Verify the Z-Wave device is within range of either the security panel or a Z-Wave device that acts as a repeater. Typically, AC-powered Z-Wave devices such as lights act as repeaters.
Note: If the Z-Wave device or security panel has older Z-Wave firmware, it may not support Network Wide Inclusion/Exclusion so the device may need to be within 6 feet of the security panel. To determine if the firmware version can support Network Wide Inclusion/Exclusion, see the panel-specific installation guides in Panels.
- Power cycle the panel and the device and try to delete again.
- If the device is offline or continues to be unable to delete, see Remove an offline Z-Wave device from the network.
If devices are unable to enroll or remove, the Z-Wave radio may need to be reset. For more information about resetting the Z-Wave network, see Remove all Z-Wave devices. The Remove All Z-Wave Devices feature is a command that removes all existing Z-Wave devices from the panel and changes the panel's network information.
