Qolsys IQ Panel 2 Hard Reset Options
Sep 30, 2025
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Qolsys IQ Panel 2 — Hard Reset Options (Remote Toolkit)
Use this guide to understand each hard reset available for the Qolsys IQ Panel 2 from the Partner Portal’s Remote Toolkit—what it resets, when to try it, and whether the action is delayed.
Before You Begin
These options are sent remotely from the Partner Portal > Remote Toolkit. If you specifically need instructions for issuing the command, see your internal process for sending a Hard Reset command to a module.
Tip: If the touchscreen is frozen, try Reboot Panel first. If an Alarm.com feature looks off (events, connectivity), try Alarm.com Service or Alarm.com App reset as appropriate.
Hard Reset Options Explained
| Reset Option | Description | Delayed |
|---|---|---|
| Reboot Panel | Performs a safe, full panel reboot. Best first step for frozen or non-responsive touchscreen. | Yes |
| Home Application | Resets the Android framework layer on the panel (deeper than an app-only reset). | No |
| Qolsys Service | Resets much of the Qolsys software stack (not the Android layer). Use when panel menus/features are unresponsive. | No |
| Alarm.com Service | Resets the Alarm.com service on the panel that handles platform connectivity/features. | Yes |
| Alarm.com App | Resets the Alarm.com app on the panel (Cellular Test, Image Sensor Config, Dual-Path settings). Not the mobile app. | No |
| Z-Wave Controller | Resets the Z-Wave radio/controller. Try if Z-Wave functions fail even when Z-Wave shows enabled. If it won’t enable after this, reboot the panel. | No |
| Cellular Radio | Fully resets the cellular radio. Useful for intermittent cellular issues. Requires some connectivity; if radio is totally down, do a local reboot. | Yes |
| Image Sensor Daughterboard | Resets the Image Sensor daughterboard/radio. Use if Image Sensor components intermittently fail or images aren’t uploading. | No |
| Wi-Fi Radio | Toggles Wi-Fi OFF then ON with ~15s delay. Dual-Path status and Uploader/Downloader should reflect the new state within a minute. Assumes SSID/password already correct. | Yes |
Which Reset Should I Try?
- Panel frozen/UI oddities: Reboot Panel → Qolsys Service → Home Application (in that order).
- Alarm.com features off (events, rules, tests): Alarm.com Service → Alarm.com App.
- Z-Wave commands failing: Z-Wave Controller reset → if still failing, Reboot Panel.
- Cellular flakiness: Cellular Radio reset → if no improvement, local reboot and re-test comms.
- Image uploads failing (Image Sensor): Image Sensor Daughterboard reset, then verify rules and signal strength.
- Wi-Fi/Dual-Path issues: Wi-Fi Radio toggle, then re-check Dual-Path status.
After Sending a Reset
- Allow a minute or two for delayed resets to complete and for status to refresh.
- Run quick health checks (e.g., communication test, Dual-Path test, Z-Wave rediscovery if needed).
- Confirm expected features (live video, notifications, device control) are back online.
Need hands-on help or a second set of eyes? Visit our Support Hub, explore Alarm.com Solutions, or contact True Protection.
