The Incompatible Device trouble condition appears when an Image Sensor is connected to a 2GIG Go!Control panel on an incompatible firmware version. 

2GIG Go!Control 2

The trouble condition that appears reads, Your panel firmware does not support Image Sensor. Please upgrade to version 1.10 to enable functionality.

This panel can be updated remotely using the Partner Portal or locally at the panel.

To upgrade through the Partner Portal:

1. Log into the Partner Portal using a login with update permissions.
2. Find the customer account.
3. Click Remote Toolkit.
4. Under Command Catalog, click to expand General.
5. Click Upgrade Firmware.
6. Using the Version to upgrade to dropdown menu, select the appropriate firmware version.
7. Click to select I Agree to the charges listed above.
8. Click Upgrade.

Note: Upgrading this panel's firmware remotely has an associated cost, and will take from 3 to 12 hours depending on panel signaling.

To upgrade locally at the panel, contact the panel manufacturer for specific instruction.