How to Factory Reset Your SVR Video Device

Resetting an SVR (Stream Video Recorder) or video device to its factory default settings clears all programming and device memory. After a reset, most devices must be removed from the account and re-enrolled to restore full functionality.

Important Pre-Reset Notes

Wait at least 2 minutes after powering on the device before attempting a reset. If the device is still booting, the reset may fail.
Be prepared to re-enroll the device into your Alarm.com account after the reset process is complete.
Once reset, it is normal for the LED to briefly turn off before restarting.

SVR Factory Reset Procedure

Locate the Reset button on the back of the SVR.
Press and hold the button until the status LED on the front begins flashing red and green (this usually occurs after about 15 seconds).
Release the button once the LED flashes red/green rapidly.
Leave the device powered on and undisturbed for at least 2 minutes to allow the reset to complete.

After the Reset

When the reset is finished, you will need to remove the device from your account (if it remains listed) and re-enroll it. For detailed steps, review our User Guide Documents or Support Center. If you need live help, Contact True Protection. Interested in scaling up video protection? Learn more about our Business Security Solutions.

FAQs

Will a factory reset erase my recordings?

Yes. All stored configurations and device programming are cleared during the reset process.

Why wait 2 minutes before resetting?

Allowing the device to fully power on ensures the reset process can complete successfully.