How to Factory Reset a Video Device

Resetting a video device to factory default settings removes all existing programming and restores the device to its original state. After a reset, most devices must be removed from the account and re-enrolled before they can be used again.

Important Notes Before Resetting

• Wait at least 2 minutes for the device to fully power on before starting the reset. Attempting too early may cause the reset to fail.
• After resetting, leave the device plugged in and undisturbed for another 2 minutes to complete the process.
• Once reset, the device’s LED may briefly turn off — this is normal behavior.

Factory Reset Procedure

1. Locate the Reset button. It is in the pinhole labeled “Reset” at the back left corner of the device.
2. Using a paperclip or similar tool, press and hold the Reset button.
3. Continue holding until the LED begins to rapidly flash red and green (usually after about 15 seconds).
4. Release the button and wait for the device to restart.

After the Reset

• The device will need to be re-added to your Alarm.com account.
• Follow your specific device’s installation guide to re-enroll it.
• Reconfigure any custom settings or recording rules.

Troubleshooting

• If the reset does not complete, ensure the device has been powered on for at least 2 minutes before retrying.
• If the LED does not flash red and green, check that you are pressing the correct pinhole Reset button.
• For continued issues, review the device’s installation guide in User Guide Documents.

Need More Help?

For professional assistance, visit our Support Center, explore Home Security Systems, or Contact True Protection to speak with a specialist.

FAQs

Will a reset delete all my settings?

Yes. A factory reset clears all programming, requiring you to reconfigure the device.

Can I reset while the device is mounted?

Yes, but ensure you can access the pinhole Reset button safely.

Why is my LED not flashing after holding Reset?

Make sure the device has been powered on for at least 2 minutes and that you are pressing the correct pinhole.