Resetting a device to its factory default settings removes all of its existing programming. Most devices must be removed from the account and re-enrolled after a factory reset.

Important: Wait at least 2 minutes for the device to power on fully before performing the following procedure. The factory reset might fail if the device is still powering on.

Reset procedure	Reset button location	Reset button image
Press and hold the [Reset] button until the LED rapidly flashes red and green which usually happens after 15 seconds.	The reset button can be found in the pinhole labeled Reset in the back left corner.

Important: Once a video device has been reset, it is normal for the LED to turn off momentarily. It is best to leave the video device plugged into power and undisturbed for two minutes after performing the factory reset.