How to Download Video Clips from an SVR

You can download video clips saved on a Stream Video Recorder (SVR) directly from the Alarm.com Customer Website. All clips are exported in .MP4 format for easy playback on most devices.

Note: The Commercial Stream Video Recorder (ADC-CSVR126) also allows local clip exports. For details, see Export Video Using the ADC-CSVR126 Local Interface.

Steps to Download Clips from the Customer Website

Log into the Customer Website.
Click Video in the main menu.
Select SVR Timeline.
Mouse over the desired video feed and click the download icon.
In the Download Video pop-up window:
- Select the day, start time, and duration of the clip.
Click Download.
Click OK to confirm.
The clip will begin downloading to your computer.

Troubleshooting Clip Downloads

If a clip download request times out:

Reduce the length of the clip you are trying to export.
Try the download again.

Additional Support

For full instructions and device compatibility, visit our Support Center or review User Guide Documents. Need help with professional monitoring? Explore our Monitoring Services or Contact Us for assistance.

FAQs

What format are SVR downloads saved in?

All SVR downloads are exported in .MP4 format.

Can I download commercial SVR (ADC-CSVR126) clips online?

No. The ADC-CSVR126 requires exporting clips through its local interface.

What should I do if my download keeps failing?

Shorten the requested clip duration and try again. Longer requests may time out.