SkyBell HD Wi-Fi Doorbell Camera (ADC-VDB101/102) - LED and Troubleshooting Reference Guide
SkyBell HD Wi-Fi Doorbell Camera LED guide LED pattern key Normal operation LED pattern Description Details Ready and working normally Use the Alarm.com app or Customer Website to choose a custom color in place of default green. In Call mode A call has been initiated (i.e., the doorbell button was pr…
SkyBell Doorbell Camera Live View is solid gray, black, or white
If the SkyBell Doorbell Camera receives information and audio but the Live View screen is solid black/white/gray/not loading, verify the following to resolve the behavior. Verify the mobile device is not on an active call The SkyBell Doorbell Camera does not provide a live view when on a live phone call. Compare…
SkyBell Doorbell Camera is not ringing
The SkyBell Doorbell Camera can control its own internal speaker as well as a chime inside the building. There are different steps to take depending on which part is not ringing. If the indoor chime is not ringing correctly Verify the door chime type Determine whether the customer has a digital or mechanical door …
What do the LEDs on the SkyBell Doorbell Camera mean?
Typical LED order by process The following is the typical order for the SkyBell Doorbell Camera LED to go through during different processes (i.e., first bootup, enrolling, etc.). First bootup When the SkyBell Doorbell Camera is first powered on, the LED typically goes through the following cycle: * Solid yellow…
What do the LEDs on the SkyBell Doorbell Camera mean?
Typical LED order by process The following is the typical order for the SkyBell Doorbell Camera LED to go through during different processes (i.e., first bootup, enrolling, etc.). First bootup When the SkyBell Doorbell Camera is first powered on, the LED typically goes through the following cycle: * Solid yellow…
SkyBell Doorbell Camera LED is stuck on solid yellow
If the SkyBell Doorbell Camera's LED is stuck on solid yellow: * Remove the SkyBell Doorbell Camera from the wall mount and disconnect it from power. * Wait about 60 seconds after the LED lights go out on the SkyBell Doorbell Camera, and then reconnect the SkyBell Doorbell Camera to power. * Allow another minute …
SkyBell Doorbell Camera LED is flashing orange
A flashing orange LED state indicates the SkyBell Doorbell Camera does not have a network connection. This is often caused by incorrect wireless information or poor wireless range. To troubleshoot a flashing orange LED on a SkyBell Doorbell Camera: Note : If the customer's Wi-Fi information or hardware has changed …
Find the serial number of a SkyBell Doorbell Camera
The serial number of an SkyBell Doorbell Camera can be found on the back of the doorbell. SkyBell HD Wi-Fi Doorbell Camera (ADC-VDB101/102) Slim Line Wi-Fi Doorbell Camera (ADC-VDB105/106/105x/106x)
Manually connect a SkyBell Doorbell Camera to Wi-Fi
While it is uncommon, there are occasions where manually connecting a SkyBell Doorbell Camera (ADC-VDB101/102/105/106) to the customer's Wi-Fi network is necessary. To manually connect an SkyBell Doorbell Camera to Wi-Fi: * Follow the steps to install the doorbell camera until it prompts you to select the customer…
Reboot or factory reset a SkyBell Doorbell Camera
SkyBell Doorbell Cameras can be power cycled and reset if needed. Reboot a SkyBell Doorbell Camera The SkyBell Doorbell Camera can be rebooted locally using the doorbell's button. For more information about rebooting the SkyBell Doorbell Camera remotely, see Reboot video devices remotely . Option one: Doorbell But…
