SkyBell Doorbell Camera motion troubleshooting guide
The SkyBell Doorbell Cameras are designed to replace a user’s current doorbell configuration. In some cases, the existing location that was effective for a doorbell button may not be ideal for the SkyBell Doorbell Camera. The following sections have steps to improve performance in suboptimal conditions. Faces are p…
SkyBell Doorbell Camera Live View is solid gray, black, or white
If the SkyBell Doorbell Camera receives information and audio but the Live View screen is solid black/white/gray/not loading, verify the following to resolve the behavior. Verify the mobile device is not on an active call The SkyBell Doorbell Camera does not provide a live view when on a live phone call. Compare…
What do the LEDs on the SkyBell Doorbell Camera mean?
Typical LED order by process The following is the typical order for the SkyBell Doorbell Camera LED to go through during different processes (i.e., first bootup, enrolling, etc.). First bootup When the SkyBell Doorbell Camera is first powered on, the LED typically goes through the following cycle: * Solid yellow…
SkyBell Doorbell Camera is constantly ringing
If the SkyBell Doorbell Camera is constantly ringing, verify the following. Note : If using a wireless chime, tube chime, or intercom system, those chimes are not compatible with the SkyBell Doorbell Camera. For more information about compatible chimes, see What types of chimes are compatible with the SkyBell Doorb…
What do the LEDs on the SkyBell Doorbell Camera mean?
Typical LED order by process The following is the typical order for the SkyBell Doorbell Camera LED to go through during different processes (i.e., first bootup, enrolling, etc.). First bootup When the SkyBell Doorbell Camera is first powered on, the LED typically goes through the following cycle: * Solid yellow…
Find the serial number of a SkyBell Doorbell Camera
The serial number of an SkyBell Doorbell Camera can be found on the back of the doorbell. SkyBell HD Wi-Fi Doorbell Camera (ADC-VDB101/102) Slim Line Wi-Fi Doorbell Camera (ADC-VDB105/106/105x/106x)
SkyBell Doorbell Camera LED is flashing orange
A flashing orange LED state indicates the SkyBell Doorbell Camera does not have a network connection. This is often caused by incorrect wireless information or poor wireless range. To troubleshoot a flashing orange LED on a SkyBell Doorbell Camera: Note : If the customer's Wi-Fi information or hardware has changed …
SkyBell Doorbell Camera LED is stuck on solid yellow
If the SkyBell Doorbell Camera's LED is stuck on solid yellow: * Remove the SkyBell Doorbell Camera from the wall mount and disconnect it from power. * Wait about 60 seconds after the LED lights go out on the SkyBell Doorbell Camera, and then reconnect the SkyBell Doorbell Camera to power. * Allow another minute …
Manually connect a SkyBell Doorbell Camera to Wi-Fi
While it is uncommon, there are occasions where manually connecting a SkyBell Doorbell Camera (ADC-VDB101/102/105/106) to the customer's Wi-Fi network is necessary. To manually connect an SkyBell Doorbell Camera to Wi-Fi: * Follow the steps to install the doorbell camera until it prompts you to select the customer…
Unable to hear audio during SkyBell Doorbell Camera call
There are several possible reasons why audio issues may be experienced during a call between the Customer app and the SkyBell Doorbell Camera. Note : Depending on the device the user has, the instructions to verify settings may vary. For device-specific instructions about how to verify these settings, refer to Appl…
