The firmware of an Alarm.com video device can be updated remotely using the Partner Portal, MobileTech app, or Customer Website. 

Note: The Upgrade option only appears when there is an available update for the video device. 

To update the firmware using the Partner Portal:

1. Log into the Partner Portal.
2. Find the customer account.
3. Click Equipment.
4. Click Video Devices.
5. Using the Video Device dropdown menu, select the video device to update. 
6. In Device Firmware, click Upgrade.
7. On the Firmware Upgrade page, click Upgrade to send the update to the video device. 

To update the firmware using the MobileTech app:

1. Log into the MobileTech app. 
2. Find the customer account.
3. Tap Equipment.
4. In Video Devices, tap the name of the video device to update.
5. Tap Upgrade Video Device Firmware.
6. Tap Ok to send the update to the video device. 

To update the firmware using the Customer Website:

1. Log into the Customer Website.
2. Click Video.
3. Click Settings.
4. Using the Video Device dropdown menu, select the video device to update. 
5. Click Video Device Info.
6. In Firmware Version, click Update Firmware to send the update to the video device.