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User codes can be added remotely using the Customer website or Customer app. Depending on the rep login permission level, user codes can also be added using the Partner Portal and MobileTech app.
Note: It is recommended that the panel is disarmed before creating a new user code remotely. Some panels do allow the module to program codes while armed though.
Add a user code
A user code can be added using the Customer website or Customer app.
To add a user code using the Customer website:
- Log into the Customer website.
- Click Users.
- Click Add User.
- Enter the user's first and last name, then click Create.
- In Access Code, enter the desired user code.
- A new access code can also be generated by clicking Generate Code.
- Click to select which devices and features the user will have access to.
- Click Save. Allow a few minutes for the system to update before testing the new user code.
- Click Time to set which times the user code can access the system.
- At all times - Allows the user to access the system at all times.
- Restricted schedule - Create a weekly access schedule for certain times the user can access the system.
- Temporary access - Create a one-time access window for the user to access the system.
- Click Save. Allow a few minutes for the Time settings to save to the system.
- On the User Profile page, update any additional user information:
- In Contact information, click + Add Contact to add the user's contact information.
- Tap Language Preference to select the user's language preference, and then tap Save.
To add a user code using the Customer app:
- Log into the Customer app.
- Tap
. - Tap Users.
- Tap
. - Enter the user's first and last name, and then tap Create.
- Tap the access code field.
- In Access Code, enter the user's desired code.
- Tap to toggle the user access to the specified device.
- Tap Save. Allow a few minutes for the new user code to send to the system.
- If the user should only have access to the devices during specific times, then tap Time to select the user's access period to the device. Once the desired access period is selected, tap Save.
- On the User Profile page, update any additional user information:
- In Contact information, click + Add Contact to add the user's contact information.
- Tap Language Preference to select the user's language preference, and then tap Save.
What happens when the user code limit is reached?
Once the user code limit has been reached, additional codes cannot be added. Codes must be removed to add more. For more information about user code limits, see User code compatibility by panel.
For single system accounts, System Full appears on the Device Access page for the user.
For enterprise accounts, the following is an example of the message that appears on the Access Plans page:
