Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases.

For information about hardware installation, see Yale NexTouch Sectional Mortise Lock - Installation Guide.

Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com web interface for user code management. 

To mitigate the chances of a learn-in failure for locks, complete the following during installation. 

To enroll a Yale NexTouch Sectional Mortise Lock into a Z-Wave network:

1. Begin with the lock within six feet of the panel or module.
2. Place the panel into Add Mode.
3. Enter the master code, followed by a press of the [⚙ Gear Button].
4. Press [7], followed by the [⚙ Gear Button].
5. Press [1], followed by the [⚙ Gear Button].
6. Wait two minutes before locally operating the device.
7. Verify that the lock shows up on the Alarm.com website and responds to lock/unlock commands.
8. Move the lock to its final location and run a Network Rediscovery on the Partner Portal or MobileTech app.

To delete a Yale NexTouch Sectional Mortise Lock from a Z-Wave network:

1. Place the panel into Delete Mode.
2. Enter the master code, followed by a press of the [⚙ Gear Button].
3. Press [7], followed by the [⚙ Gear Button].
4. Press [3], followed by the [⚙ Gear Button].
5. Run a Network Rediscovery on the Partner Portal or MobileTech app.