Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to enroll and communicate. With each additional command sent, the probability of a communication breakdown increases.

For information about hardware installation, see Schlage BE468 Touchscreen Deadbolt - Installation guide. 

Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com web interface for user code management. 

To mitigate the chances of an enrollment failure for locks, complete the following during installation. 

To enroll a Schlage BE468 Touchscreen Deadbolt into a Z-Wave network:

1. Begin with the lock within six feet of the panel or module.
2. Place the panel into Add Mode.
3. Press the  button.
4. Enter the six-digit programming code.
5. Press [0].
6. The programming indicator will flash rapidly while inclusion is in process. When included, a  will display.
7. Wait two minutes before locally operating the device.
8. Verify that the lock shows up on the Alarm.com website and responds to lock/unlock commands.
9. Move the lock to its final location and run a Network Rediscovery on the Partner Portal or MobileTech app.

To delete a Schlage BE468 Touchscreen Deadbolt from a Z-Wave network:

1. Place the panel into Delete Mode.
2. Press the  button.
3. Enter the six-digit programming code.
4. Press [0].
5. The programming indicator will flash rapidly while exclusion is in process. When excluded, a  will display.
6. Run a Network Rediscovery on the Partner Portal or MobileTech app.