Troubleshooting “Incompatible Device” for Schlage BE468ZP / BE469ZP

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Supported Panels

The Schlage BE468ZP and BE469ZP are only compatible with the following security panels:

• Qolsys
• DSC
• SEM-Honeywell/ADEMCO Vista
• Interlogix
• 2GIG EDGE

Required Production Date

These lock models must be produced in December 2019 or later to be supported. Find the date:

• On the bottom of the box label in MMDDYY(letter) format, or
• On the internal manufacturer sticker in MMDDYYYY format (inside the lock).

Interlogix Simon XT/XTi – Specific Message

If you see: “Your module does not support this version of Schlage locks. Please upgrade your module to enable functionality.”

• Update the module’s firmware to a supported version. (This can typically be performed remotely by your provider.)
• After the update, remove and re-enroll the lock, then run a Z-Wave network rediscovery.

Quick Checklist

• Confirm the lock model is BE468ZP or BE469ZP (Z-Wave Plus).
• Verify the production date is Dec 2019 or newer.
• Ensure your panel is one of: Qolsys, DSC, SEM-Vista, Interlogix, or 2GIG EDGE.
• For Simon XT/XTi, make sure module firmware is updated; then exclude/include the lock again.