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Incompatible Device trouble condition - Schlage
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Troubleshooting “Incompatible Device” for Schlage BE468ZP / BE469ZP

The content on this page has been written by a third party and is not maintained by Alarm.com. Any installation, maintenance, or usage questions should be directed to the device manufacturer.

Supported Panels

The Schlage BE468ZP and BE469ZP are only compatible with the following security panels:

  • Qolsys
  • DSC
  • SEM-Honeywell/ADEMCO Vista
  • Interlogix
  • 2GIG EDGE
Tip: If your panel isn’t one of the above, the lock may report an Incompatible Device trouble condition.

Required Production Date

These lock models must be produced in December 2019 or later to be supported. Find the date:

  • On the bottom of the box label in MMDDYY(letter) format, or
  • On the internal manufacturer sticker in MMDDYYYY format (inside the lock).

Interlogix Simon XT/XTi – Specific Message

If you see: “Your module does not support this version of Schlage locks. Please upgrade your module to enable functionality.”

  • Update the module’s firmware to a supported version. (This can typically be performed remotely by your provider.)
  • After the update, remove and re-enroll the lock, then run a Z-Wave network rediscovery.

Quick Checklist

  • Confirm the lock model is BE468ZP or BE469ZP (Z-Wave Plus).
  • Verify the production date is Dec 2019 or newer.
  • Ensure your panel is one of: Qolsys, DSC, SEM-Vista, Interlogix, or 2GIG EDGE.
  • For Simon XT/XTi, make sure module firmware is updated; then exclude/include the lock again.
Need help from True Protection?

We can verify panel compatibility, check firmware, and assist with lock re-enrollment.

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Attachments

Incompatible_Device_trouble_condition_-_Schlage.pdf
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