Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases. 

For information about hardware installation, see Schlage BE469 Touchscreen Deadbolt - Installation guide.

Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com web interface for user code management. 

To enroll a Schlage BE469 Touchscreen Deadbolt into a Z-Wave network:

1. Begin with the lock within six feet of the panel or module.
2. Place the panel into Add Mode.
3. Press the  button.
4. Enter the six-digit programming code.
5. Press [0].
6. The programming indicator will flash rapidly while inclusion is in process. When the lock is included, a  will display.
7. Wait two minutes before locally operating the device.
8. Verify that the lock shows up on the Alarm.com website and responds to lock/unlock commands.
9. Move the lock to its final location and run a Network Rediscovery on the Partner Portal or MobileTech app. For more information about performing a network rediscovery, see What is a Z-Wave Network Rediscovery?. 

To delete a Schlage BE469 Touchscreen Deadbolt from a Z-Wave network:

1. Place the panel into Delete Mode.
2. Press the  button.
3. Enter the six-digit programming code.
4. Press [0].
5. The programming indicator will flash rapidly while exclusion is in process. When the lock is excluded, a  will display.
6. Run a Network Rediscovery on the Partner Portal or MobileTech app. For more information about performing a network rediscovery, see What is a Z-Wave Network Rediscovery?.