Automation rules may not be functioning correctly for a few reasons.

If automation rules are not working correctly:

1. The Z-Wave device relating to the rule may be offline.
   • If the device is offline and not communicating with the Z-Wave network, there will be an error message in the Customer Website's Alerts & Issues. 
   • The Partner Portal will also display malfunctions on affected Z-Wave devices in Z-Wave Devices, found in Equipment.
     • For more information on Z-Wave network communication issues, see the installation guides in Z-Wave.
2. The rule may not be set up properly.
   • To check the rules from the Customer Website: 
     1. Log into the Customer Website.
     2. Click Automation.
     3. In Rules, verify that no rules are paused, set up incorrectly, or simply don't exist.
3. There may be other, contradictory rules.
   • For example, if there is a rule to turn a light on any time the system is disarmed, and a separate rule to turn the same light off any time the system is disarmed, the rules will contradict each other.
4. The rule may not have saved properly.
   • If this is the case: 
     1. Reboot or send a Hard Reset to the system. 
     2. Wait for the system to reboot.
     3. Delete and recreate the rule, then sign out of the website or app and sign back in. This may help re-synchronize the rule and help it work properly.