Required items for installations

Garage door compatibility

MyQ Control Panel (888LM/889LM)

MyQ Internet Gateway (828LM)

Compatible door opener

Install MyQ Control Panel

1. Disconnect all electrical power to the garage door opener.
2. Remove the existing door control from the wall. Note the polarity of the wires connected to the existing door control. Label the wires appropriately (Red/White).
3. Disconnect the wires from the existing door control.
4. Connect the wires to the new MyQ Control Panel.
5. Mount the MyQ Control Panel to the wall.
6. Reconnect power. The yellow command LED (in the center of the MyQ Control Panel) and the red learn LED (above the learn button) blink quickly for up to five minutes as the MyQ Control Panel recharges. When the MyQ Control Panel is operational, the yellow command LED is solid.
7. Test the MyQ Control Panel. Press the push bar to activate the garage door opener.
8. Connect to LiftMaster Internet Gateway using the following instructions.
    

Connect MyQ Internet Gateway

1. Connect Ethernet cable to router and the internet gateway.
2. Connect power to the internet gateway.
3. When the internet gateway connects to the internet, the green light stops blinking and lights solid. If the green light does not light solid, check the power, router, and internet connections to the internet gateway.
4. Write down the serial number on the gateway to be used in the registration process
    

MyQ Internet Gateway LED guide  

LED color	Description
	The Gateway has an IP address from the router but is not connected to the internet.
	The Gateway has an active internet connection. Infrequent blinking indicates data traffic.
	The Gateway has learned at least one MyQ device. The blue light infrequently blinks to indicate communication in progress with MyQ device.
	The Gateway is actively waiting to learn a MyQ device. This times out after three minutes if a device is not learned.

MyQ Control Panel LED guide

LED color	Description
	The MyQ Control Panel is powering up.
	The MyQ Control Panel is in learn mode.
	The MyQ Control Panel is operational.

Register Internet Gateway

Note: The Internet Gateway cannot be registered through Alarm.com if it is already registered through MyQ/LiftMaster. The Internet Gateway must be removed from the user's MyQ account before attempting to register it to Alarm.com.

Option 3: Register the Internet Gateway using the Customer Website

1. Log into the Customer Website.
2. Click Settings. 
3. Click Manage Devices. 
4. Click Add Device.
5. Click Garage Door.
6. Click MyQ Control Panel.
   
   Important: If the option does not display, verify that the LiftMaster integration add-on has been added to the customer’s service package.
    
7. Click Next.
8. Click Register Gateway.
9. In the Serial Number field, enter the serial number of the Internet Gateway, and then click Continue.
10. The Internet Gateway will go into learn mode so that MyQ-Enabled Garage Door can be added. A yellow light turns on at the Internet Gateway to indicate that it is in learn mode.
    
     
11. After the yellow light is on at the Internet Gateway, go to the MyQ Control Panel and push the learn button twice.
    
    • On the MyQ Control Panel, the red LED turns on.
    • On the MyQ Internet Gateway, the LED turns blue once the device is learned in.
      
       
       
12. Return to the Garage page and click Check for New Devices.
13. Repeat steps 6-9 if initially unsuccessful. Also, verify the model number of the garage door opener to verify it is compatible. For a full list of compatible garage door openers, see Complete list of compatible garage doors. 

Troubleshooting

• If the yellow command LED does not turn on, reverse the wires connected to the R and W terminals of the control panel. Replace the wire if necessary.
• If yellow and red LEDs blink slowly, the control panel is not compatible with the garage door opener. 
• If the yellow and red LEDs blink quickly, the control panel is charging, and may take up to five minutes to become operational.
• MyQ gateway Learn Mode is active for three minutes during which time devices associated with that gateway is inoperable.

Factory reset the Internet Gateway

A full factory reset (a non-recoverable data destruction hard reset) may be required while troubleshooting the Internet Gateway. For more information about how to perform a factory reset, see Factory reset a LiftMaster MyQ Internet Gateway. 

Erase all garage door opener devices (including MyQ-enabled accessories)

Caution: This process may erase remotes connected to the garage door opener.

1. Press and hold the Learn button on the control panel until the red learn LED goes out (approximately six seconds).
2. Immediately press and hold the Learn button again until the red LED goes out.
3. All codes are now erased. Reprogram any compatible accessory as the user wishes to use.

Complete list of compatible garage door openers