This guide provides a general overview of how to install LiftMaster garage devices supported by Alarm.com. 

For more information about garage door compatibility, see Garage door compatibility. 

LiftMaster MyQ Internet Gateway with MyQ Enabled garage door opener

If the user has a MyQ Enabled garage door opener, the LiftMaster MyQ Internet Gateway can be installed for garage door control. 

For the full installation guide and compatibility information, see LiftMaster MyQ Enabled Garage Door (MyQ Control Panel + Internet Gateway) Installation Guide. 

 1. Connect the MyQ Internet Gateway to the router

 

Note: Green light indicates the Internet Gateway is plugged in and connected to the Internet.

1. Connect Ethernet cable to the router and the internet gateway.
2. Connect power to the internet gateway.
3. When the internet gateway connects to the internet, the green light stops blinking and lights solid. If the green light does not light solid, check the power, router, and internet connections to the internet gateway.
4. Write down the serial number on the gateway to be used in the registration process
    

 2. Connect the MyQ Internet Gateway to Alarm.com 

Important: Verify the customer's service package includes Garage Door & Gate Control and LiftMaster Integration. 

Note: The Internet Gateway cannot be registered through Alarm.com if it is already registered through MyQ/LiftMaster. The Internet Gateway must be removed from the user's MyQ account before attempting to register it to Alarm.com.

There are three different ways to register the Internet Gateway with Alarm.com. It can be registered using the Partner Portal or MobileTech app.

Option 3: Register the Gateway using the Customer Website

1. Verify the LiftMaster add-on has been added to the customer’s service package.
2. Log into the Customer Website.
3. Click Settings. 
4. Click Manage Devices.
5. Click Add Device. 
6. Click Garage Door.
7. Click MyQ Internet Gateway.
8. Click Next.
9. Click Register Gateway.
10. In the Serial Number field, enter the serial number of the Internet Gateway, and then click Continue.
    
    
     
11. Click Add New Device to put the Internet Gateway into learn mode. This puts the Internet Gateway into learn mode so that MyQ-Enabled Garage Door can be added. A yellow light turns on at the Internet Gateway to indicate that it's in learn mode.
    
     
12. After the yellow light is on at the Internet Gateway, follow the instructions on the installation wizard to add the opener. The LED on the gateway will turn blue once the device is learned in.
    
     
13. Return to the Garage page and click Check for New Devices.
14. Repeat steps seven through nine if initially unsuccessful. Verify the garage door is compatible.

 

LiftMaster MyQ Internet Gateway with Control Panel (828LM + 888LM/889LM)

If the user does not have a MyQ Enabled garage door opener, a MyQ Control Panel (888LM/889LM) is required for compatibility with the Internet Gateway. 

For the full installation guide and compatibility information, see LiftMaster MyQ Retrofit with Internet Gateway and Control Panel - Installation Guide. 

 

 1. Install the MyQ Control Panel 

Important: Disconnect power to the garage door.

1. Disconnect all electrical power to the garage door opener.
2. Remove the existing door control from the wall. Note the polarity of the wires connected to the existing door control. Label the wires appropriately (Red/White).
3. Disconnect the wires from the existing door control.
4. Connect the wires to the new MyQ Control Panel.
5. Mount the MyQ Control Panel to the wall.
6. Reconnect power. The yellow command LED (in the center of the MyQ Control Panel) and the red learn LED (above the learn button) blink quickly for up to five minutes as the MyQ Control Panel recharges. When the MyQ Control Panel is operational, the yellow command LED is solid.
7. Test the MyQ Control Panel. Press the push bar to activate the garage door opener.
8. Connect to LiftMaster Internet Gateway using the following instructions.
    

 

 2. Connect the MyQ Internet Gateway to the router

 

Note: Green light indicates the Internet Gateway is plugged in and connected to the Internet.

1. Connect Ethernet cable to router and the internet gateway.
2. Connect power to the internet gateway.
3. When the internet gateway connects to the internet, the green light stops blinking and lights solid. If the green light does not light solid, check the power, router, and internet connections to the internet gateway.
4. Write down the serial number on the gateway to be used in the registration process
    

MyQ Internet Gateway LED guide  

LED color	Description
	The Gateway has an IP address from the router but is not connected to the internet.
	The Gateway has an active internet connection. Infrequent blinking indicates data traffic.
	The Gateway has learned at least one MyQ device. The blue light infrequently blinks to indicate communication in progress with MyQ device.
	The Gateway is actively waiting to learn a MyQ device. This times out after three minutes if a device is not learned.

MyQ Control Panel LED guide

LED color	Description
	The MyQ Control Panel is powering up.
	The MyQ Control Panel is in learn mode.
	The MyQ Control Panel is operational.

 

 3. Connect the MyQ Internet Gateway to Alarm.com 

Important: Verify the customer's service package includes Garage Door & Gate Control and LiftMaster Integration. 

Note: The Internet Gateway cannot be registered through Alarm.com if it is already registered through MyQ/LiftMaster. The Internet Gateway must be removed from the user's MyQ account before attempting to register it to Alarm.com.

There are three different ways to register the Internet Gateway with Alarm.com. It can be registered using the Partner Portal, MobileTech app, or Customer Website.

Option 1: Register the Internet Gateway using the Partner Portal

1. Log into the Partner Portal. 
2. Find the customer account. 
3. Verify the Service Package includes Garage Door & Gate Control and LiftMaster Integration.
   • To verify the Service Package:
     1. Click Service Package.
     2. Click Change Service Package.
     3. Under Energy Management & Automation, verify Garage Door & Gate Control and LiftMaster Integration are selected as add-ons to the account's service package.
4. Click Equipment.
5. Click LiftMaster.
6. Click Add Gateway. 
7. In the Serial Number field, enter the MyQ Internet Gateway’s serial number.
   
   
    
8. After a few minutes, the LiftMaster equipment page should show the Internet Gateway in the equipment list.
9. On the LiftMaster equipment page, click Add Device under Device Commands for the Internet Gateway to add a garage door opener to. This puts the Internet Gateway into learn mode so that MyQ Control Panel can be added. A yellow light should turn on at the MyQ Internet Gateway.
   
   
   
   Note: If the yellow light does not turn on, click Update Device List & Statuses on the LiftMaster equipment page, wait one minute, and then try Learn Mode again.
   
    
10. After the yellow light is on at MyQ Internet Gateway, go to the MyQ Control Panel and push the learn button twice.
    • On the MyQ Control Panel, the red LED turns on.
    • On the MyQ Internet Gateway, the LED turns blue once the device is learned in.
       
       
11. On the LiftMaster equipment page, click Update Device List & Statuses. This retrieves the MyQ Control Panel to link it to the Alarm.com system, and it should appear on the LiftMaster equipment page. 

Option 3: Register the Internet Gateway using the Customer Website

1. Log into the Customer Website.
2. Click Settings. 
3. Click Manage Devices. 
4. Click Add Device.
5. Click Garage Door.
6. Click MyQ Control Panel.
   
   Important: If the option does not display, verify that the LiftMaster integration add-on has been added to the customer’s service package.
    
7. Click Next.
8. Click Register Gateway.
9. In the Serial Number field, enter the serial number of the Internet Gateway, and then click Continue.
10. The Internet Gateway will go into learn mode so that MyQ-Enabled Garage Door can be added. A yellow light turns on at the Internet Gateway to indicate that it is in learn mode.
    
     
11. After the yellow light is on at the Internet Gateway, go to the MyQ Control Panel and push the learn button twice.
    • On the MyQ Control Panel, the red LED turns on.
    • On the MyQ Internet Gateway, the LED turns blue once the device is learned in.
      
       
       
12. Return to the Garage page and click Check for New Devices.
13. Repeat steps 6-9 if initially unsuccessful. Also, verify the model number of the garage door opener to verify it is compatible. For a full list of compatible garage door openers, see Complete list of compatible garage doors. 

LiftMaster MyQ Smart Garage Hub

For the full installation guide and compatibility information, see LiftMaster MyQ Smart Garage Hub - Installation Guide.

 

 1. Mount the Door Sensor and the MyQ Smart Garage Hub 

Install door sensor

The MyQ Door Sensor communicates the state of the door (open or closed) to the MyQ Smart Garage Hub. This device is a small tilt sensor that is installed on the top panel of the garage door on the inside of the garage.  When it is in a vertical position, the sensor reads as Closed, and when it is in a horizontal position it reads as Open. 

The MyQ Door Sensor uses a 3 volt CR2450 Lithium battery. Battery level is measured by the MyQ Smart Garage Hub as the number of cycles (up and down) that the sensor has transmitted since it was first learned into a MyQ Smart Garage Hub. The MyQ Garage Door Sensor reports low battery at 7,000 cycles. It typically stops functioning due to battery depletion after about 10,000 cycles.

The sensor communicates with the hub via Bluetooth. This gives it an operating range of about 30 feet from the hub.

Important: The door sensor must be mounted prior to connecting the MyQ Smart Garage Hub to Alarm.com.  

There are two Door Sensor installation methods: 

Method 1: Use fastening strips

To install the door sensor using fastening strips:

• Position the door sensor vertically and attach to a clean, dry location on the top panel of the garage door with fastening strips (provided).

Method 2: Use screws 

To install the door sensor using screws:

1. Press in the bottom of the door sensor and remove the front cover.
2. Position the door sensor vertically and attach to the top panel of the garage door with screws (provided).
3. Replace the front cover.

Mount the MyQ Smart Garage Hub

Note: Final positioning can wait until after setup is complete. If chosen to mount the MyQ Smart Garage Hub first, write down the serial number on the back of the hub to be used later.

1. Install the bracket for MyQ Smart Garage Hub on the ceiling near the garage door opener, but not too close as to cause interference. It should not be mounted in a spot that will cause it to be covered by the overhead door when it is open, as this can cause interference with its Wi-Fi signal. 
   • Use the bracket as a template and mark holes for the bracket.
   • Drill 5/32” pilot holes and install the bracket using provided hardware. Be sure the MyQ Smart Garage Hub is visible when standing in the doorway of the garage so that users can see the flashing light when the door is closing.
2. Slide the MyQ Smart Garage Hub on to the bracket.
3. Connect to AC power.
4. The LEDs blink momentarily to indicate a successful power up.

Note: MyQ® technology has a range of 1,500 feet (open field). 

Important: The MyQ Smart Garage Hub must be positioned so that the light on the hub is visible from the doorway of the garage.

 

 2. Use a phone to connect the MyQ Smart Garage Hub to the Internet  

Note: Green light indicated the MyQ Smart Garage Hub is plugged-in and connected to the Internet.

The LiftMaster MyQ Smart Garage Hub can be connected to Wi-Fi using an Internet connected device, WPS, or Bluetooth (iPhone users only).  

Method 1: Using Internet Connected Device

1. Make note of the home 2.4 GHz Wi-Fi’s network name and its associated security key/password.
2. Plug in the MyQ Smart Garage Hub. The Blue LED blinks.
   Note: If the LED is not blinking blue, follow the instructions on Reset or change wireless information on a MyQ Smart Garage Hub.
    
3. Verify Wi-Fi is enabled on the laptop, tablet, or mobile device.
4. Locate the list of available Wi-Fi networks and select MyQ-nnn network. The nnn is the last three digits of the MyQ Smart Garage Hub’s serial number.
   • Android typically shows internet not available after selecting the MyQ-nnn network. This is expected, and if it gives the option to Ignore or Cancel, click Ignore. 
   • Once the phone is connected to the MyQ-nnn network, the blue light on the MyQ Smart Garage Hub goes from blinking blue to a solid blue LED. 
5. Launch the mobile device’s web browser and enter setup.myqdevice.com into the web browser’s address bar. If unable to load try using a different browser.
   • Alternatively, enter setup.myqhome.com or 192.168.0.1 in the URL bar to navigate to the same web page.  
     
     Note: Always type in the full URL address, do not let it auto complete, and do not type www or Https before the web address.
      
6. Follow the steps in the MyQ® Wi-Fi Setup page to complete the setup. It is required to enter the Wi-Fi name and password for the home network.
7. When prompted, do not install the MyQ® Garage app. When the LED light is solid green, Wi-Fi connection has been established and close the internet browser.

Additional considerations 

The following are some additional tips when enrolling the MyQ Smart Garage Hub using an internet-connected device: 

1. For Android devices, use the default browser for the phone, if available. If Chrome is used, launch a new browser and do not use an already open web page. 
2. Android devices have Smart Network Switch, and Apple devices have Wi-Fi Assist switch. These features take the device off a Wi-Fi network that the phone deems poor, and connect the device to their cellular data, which removes the device from the MyQ-nnn network. Verify that Smart Network or Wi-Fi Assist switch are disabled.
3. If the phone keeps connecting to the home or another Wi-Fi network, select to Forget the Wi-Fi network so it stays connected to the MyQ-nnn network.
   
   Important: Verify the SSID and password is known for the selected network to forget. 
    

Method 2: Using WPS

1. Put the Hub into WPS mode: With Hub powered and Blue LED blinking, press and release the Hub’s  button. The Hub’s Blue LED turns on solid.
   
   Note: If the LED is not blinking blue, follow the instructions on Reset or change wireless information on a MyQ Smart Garage Hub.
    
2. Within one minute, press and release the WPS button on the router.
3. Within a few minutes, the Hub connects to the network. The Green LED turns on solid to indicate successful connection.

Method 3: Using Bluetooth (iPhone users only)

1. Plug in the MyQ Smart Garage Hub. The Blue LED blinks.
   Note: If the LED is not blinking blue, follow the instructions on Reset or change wireless information on a MyQ Smart Garage Hub.
    
2. Connect the Apple® mobile device to the Wi-Fi network.
3. On the Apple® mobile device, go to Settings > Bluetooth, and turn on Bluetooth.
4. Find the Bluetooth MyQ-nnn device and select MyQ-nnn device to pair. The nnn is the last 3 digits of the MyQ Smart Garage Hub’s serial number.
   
   Note: If the phone believes the Hub is not connected to the internet, try forgetting the device before pairing. To do this, select the blue information icon to the right of the device name and select forget this device. The MyQ-nnn device reappears for pairing in few seconds.
    
5. When prompted, allow phone to share Wi-Fi network settings with the MyQ Smart Garage Hub (this may take a minute). When the LED light turns green the device has successfully connected to the Wi-Fi network.
   
   Important: Do not choose to install the LiftMaster iPhone application.

LED indicators

LED color and state	MyQ Smart Garage Hub status
	Wi-Fi needs to be set up
	No router communication
	Wi-Fi setup active
	Communicating with router
	Programming mode
	Wi-Fi connected

 

 3. Connect the MyQ Smart Garage Hub to Alarm.com 

Important: Verify the customer's service package includes Garage Door & Gate Control and LiftMaster Integration. 

The LiftMaster MyQ Smart Garage Hub can be connected to Alarm.com using the Partner Portal, MobileTech app, or Customer Website.

The following image illustrates the back of the MyQ Smart Garage Hub for locating the serial number to connect to Alarm.com:

Method 3: Using the Customer Website

Note: A MyQ® Garage cannot be registered through Alarm.com if it is already registered through MyQ®/Liftmaster/Chamberlain or other similar apps. For more information about the MyQ Smart Garage Hub not registering, LiftMaster MyQ Smart Hub - Troubleshooting Guide. 

1. Verify the LED on the Hub is solid green before registering through the Alarm.com Customer Website.
2. Verify the customer account has the appropriate add-ons through the Partner Portal. 
3. Log into the Customer Website using the login credentials. 
1. Click Settings.
2. Click Manage Devices.
3. Click Add Device.
4. Click Garage Door.
5. Click MyQ Smart Garage Hub.
6. Click Next.
7. Follow the on-screen instructions to complete the device installation.

The following image outlines the test button to enroll the Door Sensor: 

The following displays an example of a learn button on the garage door opener: 

  

 

LiftMaster MyQ Wi-Fi garage door opener

If the user has a MyQ Wi-Fi garage door opener, no additional hardware is required. 

For the full installation guide and compatibility information, see LiftMaster/Chamberlain Wi-Fi Garage Door Opener - Installation Guide. 

 

 1. Connect the LiftMaster garage door opener to Wi-Fi

 

Note: To test the Wi-Fi, hold a mobile device that is already connected to the Wi-Fi in the place where the garage door opener is installed, and check the Wi-Fi signal strength.

Note: To see if other Wi-Fi enrollment options exist, consult the motor's installation guide.

1. Put the garage door opener into Wi-Fi Setup mode by pressing and releasing the yellow Learn button on the garage door opener (i.e., motor) two-three times. The garage door opener beeps once, and a blue light flashes. You have 20 minutes to complete the connection process.
   
   
   
   Note: When installing a gate operator, press the Learn button twice on the primary operator (the operator will beep as it enters learn mode). The LiftMaster Internet Gateway will pair to the operator if it is within range and the operator will beep if programming is successful. For more information about compatible LiftMaster gate operators, see Can the LiftMaster MyQ solution control gate operators?.
    
2. On a mobile device or laptop, connect to the Wi-Fi Network with the “MyQ-“ prefix.
3. Launch the web browser on that device and go to setup.myqdevice.com. Follow the on-screen prompts to connect the garage door opener to the property’s Wi-Fi network. It may be necessary to select Erase Wi-Fi on the MyQ device setup site before being able to scan for a new network. When instructed to download the MyQ app, proceed to the next section of instructions. Do not register the device using the MyQ app.

 2. Connect the MyQ Internet Gateway to Alarm.com 

Important: Verify the customer's service package includes Garage Door & Gate Control and LiftMaster Integration. 

Once the service package add-ons are included, the Wi-Fi Garage Door Opener can be registered using the Alarm.com Partner Portal, MobileTech app, or using the Customer Website.

Note: It is not possible to register the Wi-Fi Garage Door Opener with Alarm.com if it is already registered with MyQ/LiftMaster. It is required to delete the Garage Door Opener from a MyQ account before attempting to register it to Alarm.com.

To register the gateway using the Partner Portal:

1. Log into the Partner Portal.
2. Find the customer account.
3. Click Equipment.
4. Click LiftMaster.
5. Click Add Gateway.
6. Actuate (open or close) the garage door using the wall control connected to the LiftMaster device.
7. In Serial Number, enter the Garage Door MyQ serial number. The MyQ serial number can be found on the sticker on the same side as the wiring terminals for the device.
   
   Note: This serial number is separate from the Product S/N. Look for the  logo to find the correct serial number.
    
8. Click Continue. The page displays a pinwheel, indicating that the device is being added. When finished, it redirects to the Equipment List page.
9. The new garage devices should show up in the equipment list. If the devices do not show up in the Equipment List, click Get Equipment List. See Troubleshooting if the device fails to register.

To register the gateway using the Customer Website:

Important: If a LiftMaster MyQ Smart Gateway is already installed on the account, another one cannot be added through the Customer Website until the existing one is deleted. If the gateway is in malfunction, the trouble condition must be resolved before it can be deleted and re-added for safety purposes.

1. Log into the Customer Website.
2. Click Settings.
3. Click Manage Devices.
4. Click Add Device.
5. Click Garage Door.
6. Select the desired LiftMaster device.
   
   Important: If the option does not display, verify that the LiftMaster integration add-on has been added to the customer’s service package.
    
7. Click Next.
8. Follow the on-screen instructions to complete the device installation.
   
   Note: This serial number is separate from the Product S/N. Look for the logo to find the correct serial number.
    
9. The page displays a pinwheel, indicating that the device is being added. When finished, it redirects to the Garage page, where the new devices are listed. See Troubleshooting if the device fails to register.