Heating and Cooling Health Reports

Heating and Cooling Health Reports are monthly reports sent during the first week of each month for a customer’s HVAC system. They show how often the system runs in heating or cooling mode, provide performance statistics, and summarize user interaction with the thermostat. Reports also include recommendations for improving efficiency and saving energy costs.

Hardware Requirements

• Thermostat:
  • Alarm.com Smart Thermostat (ADC-T3000 / ADC-T2000)
  • 2GIG CT-100 (Support ending soon)
• Panels: Must meet the minimum firmware versions listed below.

Subscribing to the Report

1. Log into the Customer Website.
2. In the Thermostats card, click the Details (>) icon.
3. Click Reports → + New Report → Heating and Cooling Health Report.
4. Enter a name for the report.
5. Select thermostats to include and add recipients.
6. Click Save.

Viewing the Latest Report

From the Customer Website:

1. Log in and go to the Thermostats card.
2. Click Reports.
3. Select the Heating and Cooling Report to view it.

From the Customer App:

1. Open the app and tap the Menu icon.
2. Tap Reports.
3. Select the Heating and Cooling Report.

Frequently Asked Questions

What Information Appears in the Report?

• Graph of average daily HVAC runtime
• Monthly statistics (temperature, runtime, auxiliary stages)
• System Report Card:
  • Runtime efficiency
  • Rules and alerts usage
  • Remote temperature sensors
  • Schedule activation

Why Don’t I See the Report Option?

• The feature is not enabled on the account.
• No compatible thermostat is enrolled.
• Panel/module doesn’t support Rules Engine Version 3.
• The service package doesn’t include Thermostats.

Why Didn’t I Receive My Report?

• No subscription was created or it was paused.
• Thermostat was deleted or offline for most of the month.
• System was newly installed (insufficient data).

When Are Reports Sent?

Reports are delivered in the first week of each month, typically by the third day.

Can I Stop Receiving Reports?

Yes. Report subscriptions can be paused or deleted in the app or website under Reports.

Can I Receive Reports for Multiple Thermostats?

Yes. Each thermostat will have its own section in the report.

What If There’s an Issue on the Report Card?

Read the provided description — it may include simple fixes like enabling schedules or replacing batteries. For HVAC performance issues, contact your dealer or a licensed technician.