Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases.

For information about hardware installation, see Kwikset 914 Deadbolt - Installation guide.

Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com web interface for user code management.&

To mitigate the chances of a learn-in failure for locks, complete the following during installation. 

To enroll a Kwikset 914 Deadbolt into a Z-Wave network:

1. Begin with the lock within 6 feet of the panel or module.
2. Place the panel into Add Mode.
3. Press the [A] button on the lock interior one time.
   
   
    
4. Wait two minutes before locally operating the device.
5. Verify that the lock appears on the Alarm.com website and responds to lock/unlock commands.
6. Move the lock to its final location, and send a Network Rediscovery command using the Partner Portal or MobileTech app.

To delete a Kwikset 914 Deadbolt from a Z-Wave network:

1. Place the panel into Delete Mode.
2. Press the [A] button on the lock interior one time.
   
   
    
3. Send a Network Rediscovery command using the Partner Portal or MobileTech app.