Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases.
For information about hardware installation, see Kwikset Convert Smart Lock Conversion Kit - Installation guide.
Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com web interface for user code management.
To mitigate the chances of a learn-in failure for locks, complete the following during installation.
To enroll a Kwikset Convert Smart Lock Conversion Kit into a Z-Wave network:
- Begin with the lock within six feet of the panel or module.
- Place the panel into Add Mode.
- Press the [A] button on the lock interior one time. The red LED will illuminate when the lock enters Add Mode.
- Wait two minutes before locally operating the device.
- Verify that the lock appears on the Alarm.com website and responds to lock/unlock commands.
- Move the lock to its final location and send a Network Rediscovery command using the Partner Portal or MobileTech app.
To delete a Kwikset Convert Smart Lock Conversion Kit from a Z-Wave network:
- Place the panel into Delete Mode.
- Press the [A] button on the lock interior one time. The red LED will illuminate when the lock enters Delete Mode.
- Send a Network Rediscovery command using the Partner Portal or MobileTech app.