Overview

The Alarm.com for Fire TV app brings a video-focused user experience to the TV. Users can view all of the cameras on the high-definition screens on a user interface optimized for use from the couch.  Up to four simultaneous streams can be viewed on the screen at one time, and if a user has more than four streams, the feeds can rotate out every 10, 20, 30, or 60 seconds, depending on the user's preferences.

Compatibility​​​​​​

Important: The Amazon Fire TV phone app is separate from the app found on the Fire TV / Fire Stick. Live view functionality is not supported for the Amazon Fire TV phone app. 

• All hardware and software versions of the Fire TV and Fire Stick are compatible with Alarm.com.
• Almost all Alarm.com cameras, with the exception of doorbell cameras, can be viewed through the Fire TV app.
• The Fire TV app supports streaming live video directly from compatible cameras.
• The Alarm.com for Fire TV app can be installed on multiple Fire TVs and Fire Sticks.
• The Fire TV and Fire Stick do not support Two-Way Audio. For more information about Two-Way Audio compatibility, see Two-Way Audio Installation and User Guide.
  
  Note: When port forwarding a device that has Two-Way Audio while using a Fire TV or a Fire Stick, disable the microphone and speaker for the camera. If the cameras are port forwarded, they do not need to be on the same WiFi network. If they are not port forwarded, the cameras and the Amazon Fire Stick must be on the same WiFi network.

Installing the app

To install the app from a Fire TV or Fire Stick:

1. Plug the Fire TV Stick into a supported television, and complete the setup wizard. After the instructional video completes, the Fire TV Home Screen will appear.
2. Using the supplied remote, press left on the remote's navigation pad until the Search (spotlight) icon is highlighted, then press the Select button.
3. Using the supplied remote, enter Alarm. Scroll down the list to find Alarm.com, then press the Select button once it's highlighted.
4. In Apps & Games, press to select Alarm.com Video.
5. Using the supplied remote, press the Select button again to download the Alarm.com Video app.
6. Once downloaded, press the Select button once more to launch the Alarm.com Video app.

To install the app from a web browser on a computer:

1. Plug the Fire TV Stick into a supported television, and complete the setup wizard.
2. Log into the user's Amazon account.
3. Mouse over Departments, mouse over Appstore for Android, then click All Apps and Games.
4. Search Alarm.com Video.
5. Click Alarm.com Video. This item should appear first in the search results.
6. Make sure the Fire TV device is selected in the Deliver to: dropdown menu, then click Get App.
   
   Note: If the Fire TV device is not shown, make sure the Amazon account that is currently logged into is the same account connected to the Fire TV device.
    
7. The Alarm.com Video app will be automatically installed on the Fire TV Stick.
   • If the Alarm.com Video app is not showing in the App Library on the Fire TV, see the steps in Alarm.com Video app is not in the App Library. 
8. Press to select the Alarm.com Video app from the App Library to launch the Alarm.com Video app.

If the Alarm.com Video app is not in the App Library: 

1. Use the supplied remote, and press the Menu button.
2. Press to select Settings.
3. Press to select My Account. 
4. Press to select Sync Amazon Content. This will force the Alarm.com Video app to install on the Fire TV.  

Logging into the app

Once the Alarm.com Video app has been installed, the user can activate their device and associate their account using an activation code.

To associate an account:

1. Using the supplied remote, press to select the Alarm.com Video app from the App Library to launch the Alarm.com Video app.
2. Open a web browser and enter alarm.com/ActivateTV in the URL field or scan the QR code from a mobile device.
3. If using a web browser, click or tap Activate Device.
4. Enter the Alarm.com username and password.
5. In Activation Code, enter the 6 digit code displayed on the device, then click or tap Submit.

Changing app settings

To refresh a timed-out feed:

1. Using the supplied remote, press the Menu button.
2. Press to select Refresh streams. The grid view will appear and all camera feeds will refresh.

To change the camera view rotation frequency-time:

1. Using the supplied remote, press the Menu button.
2. Press to select Settings.
3. Press to select the desired camera rotation frequency.

To switch between linked accounts with video devices:

1. Using the supplied remote, press the Menu button.
2. Press to select Select account.
3. Press to select the desired account. 

To lock a camera into position:

1. Using the supplied remote, navigate to the camera feed to be locked.
2. Press the Menu button on the remote.
3. Press to select Lock frame. To unlock, follow the same steps, but press to select Unlock frame.

To log out of the app:

1. Using the supplied remote, press the Menu button.
2. Press to select Log out.