Users can talk to individuals at their door using the Customer app or a Qolsys IQ Panel 2. Additionally, users can control their security system, locks, access control doors, garage doors, and lights all from the live video call screen.

Requirements

• The Customer app version 4.14+ on an Apple or Android mobile device (e.g., smartphone or tablet). To use the microphone with the doorbell camera, the mobile device must have the microphone permission enabled.
• The Qolsys IQ Panel 2 with the required settings. For more information about the required Qolsys IQ Panel 2 settings, see Stream live video from Alarm.com cameras on the Qolsys IQ Panel 2.

To start a video call:

1. Log into the Customer app.
2. Tap .
3. Tap Doorbell Camera.
4. Tap .
5. Use the controls to talk, listen, send commands to devices, and end the call.

To control devices while on a video call:

1. While on a video doorbell call, tap Actions.
   
   
    
2. On the desired device category, tap . The following devices can be controlled from the video call screen:
   
   
    
   •  Security system: Arm away, arm stay, and disarm
   •  Locks: Lock and unlock
   •  Garage doors: Open and close
   •  Lights: Turn on and off
   •  Access control doors: Lock, unlock, and buzz open
     
     Note: Users can only interact with access control doors using the Customer app.
      
3. Tap to select the desired device.
   
   
    
4. Tap the desired action.