SkyBell HD Wi-Fi Doorbell Camera LED guide

LED pattern key

Normal operation

LED pattern	Description	Details
	Ready and working normally	Use the Alarm.com app or Customer Website to choose a custom color in place of default green.
	In Call mode	A call has been initiated (i.e., the doorbell button was pressed or the doorbell detected motion) or is occurring.
	Starting up	Please wait while the doorbell is booting up.
	Battery is charging	Battery may charge for ~30 minutes after installation.
	Connected to Wi-Fi, waiting for server connection	Please wait.
	Firmware update in progress	Please wait.

Requires attention

LED pattern	Description	Details
	No Wi-Fi connectivity	Check your Internet connection. Your Wi-Fi credentials may have changed. Enter Wi-Fi Access Point Mode (see Troubleshooting) and re-add the doorbell camera using the app.
	Power supply issue	Contact your installer. The doorbell transformer may need to be replaced.

Troubleshooting

Press and hold doorbell button for the time shown to perform a troubleshooting step.

Note: If the LED on the doorbell is not showing any color, there may be a power issue or it may have been turned off in the Video Settings on the Customer Website. 

LED pattern	Description	Details
	Entering Troubleshooting modes	Continue to press & hold for troubleshooting steps below.
	Wi-Fi Access Point mode	Connect to the camera’s temporary network and use the app to re-add the camera. Push & hold ~60 sec until flashing, then release.
	Power cycle	Reboots the camera. Push & hold ~70 sec until flashing, then release.
	Factory reset	Factory resets the camera. Deletes all Wi-Fi and configuration information. Push & hold ~80 sec until flashing, then release.