SkyBell Doorbell Camera installation stops and fails at 10 percent
Oct 01, 2025
651
SkyBell Doorbell Camera Installation Stops at 10%
If the SkyBell Doorbell Camera installation stops at 10 percent and then fails, the LED should change to either solid green or blinking orange. For LED patterns and meanings, see the SkyBell LED guide.
Note: SkyBell Doorbell Cameras do not support hidden Wi-Fi names (SSIDs). The router must broadcast a visible Wi-Fi network for setup to succeed.
Requirements to Verify
- Wi-Fi signal strength of 90% or higher.
- Internet upload speed of at least 2 Mbps.
- Router broadcasting 802.11 b/g/n on 2.4 GHz. (Slim Line II also supports 5 GHz.)
- Wi-Fi encryption must be WPA, WPA2, or both. (Slim Line II also supports WEP.)
- Dual-band routers must separate 2.4 GHz and 5 GHz into unique SSIDs.
Troubleshooting Steps
If the LED is Solid Green
- Verify the SkyBell Doorbell Camera is compatible. The label should read SkyBell HD or SkyBell Slim Line.
- Disconnect the camera from its mounting bracket to inspect the label if needed.
If the LED is Blinking Orange
- Check the Wi-Fi password. Test by connecting another device to the same Wi-Fi network.
- If the password is correct, try a factory reset and re-enroll the SkyBell.
- Power down the SkyBell for two minutes, then remount and retry enrollment.
Other Troubleshooting
- Retry enrollment using a different mobile device.
- Power cycle all networking equipment and the SkyBell in this order:
- Modem/Router
- Wi-Fi Extender (if used)
- SkyBell Doorbell Camera
- Ensure Wi-Fi extenders use a slightly different SSID than the router.
- If the LED stays alternating green/red, restart the Customer app or MobileTech app and retry.
- For mobile devices that disconnect from the SkyBell AP network, try enabling Airplane Mode and manually re-enabling Wi-Fi before retrying.
Wi-Fi Extender Tips
- Ensure the extender is properly configured and connected to the internet.
- If solid green LED: Move the extender closer to the router.
- If blinking orange LED: Move the extender closer to the SkyBell Doorbell Camera.
If all steps fail, consider using a recommended Wi-Fi extender or replacing weak networking equipment. Contact True Protection Support for advanced troubleshooting.
