Doorbell Camera tab is missing from the Customer app
Apr 27, 2021
131
If the Doorbell Camera tab is missing from the Customer app:
- Verify that the customer's service package has an add-on that supports doorbell cameras.
- Verify the customer has the most recent version of the Customer app downloaded.
- Alarm.com iOS app must be v3.5.1 or higher, and the SkyBell Doorbell Camera is only supported on iOS 8+.
- Alarm.com Android app must be v3.5.2 or higher, and the SkyBell Doorbell Camera is only supported on Android OS 4.4.1+.
Note: Windows phones do not support live view of SkyBell Doorbell Cameras.
- If a new service package add-on was just enabled, the customer will have to log out and log back into the app.
- If the customer has no video devices on their account, see the doorbell camera model's installation guide in Video Devices.
- Verify the customer has not already met the maximum number of video devices their service package allows. If they have, a video expansion add-on is required in order to view/install the SkyBell Doorbell Camera.
