How to Create Notifications for the SkyBell Doorbell Camera

The SkyBell Doorbell Camera can send notifications when it detects motion or when someone presses the doorbell button. Notifications can be created using either the Customer Website or the Customer app. Push notifications are recommended for the best experience, as they allow users to answer doorbell calls directly.

Important Note

The steps below are for creating notifications only. To create a recording rule, see Create or edit a video recording rule.

Create a Doorbell Call Notification Using the Customer Website

1. Log into the Customer Website.
2. Click Notifications → + New Notification.
3. Select Doorbell Call.
4. Enter a name for the notification.
5. In For the selected devices, choose the SkyBell doorbell camera.
6. In When the following event occurs, select:
   • Motion
   • Button Pushed
   • Or both
7. (Optional) Set a schedule:
   • At all times
   • Only during the following times
8. (Optional) Configure Notification filtering.
9. Click + Add recipient and select from the Address Book, or create a new contact.
10. Recommendation: Choose push notifications (recipients with a phone icon) for fastest response.
11. Click Close and then Save.

Create a Doorbell Call Notification Using the Customer App

1. Log into the Customer app.
2. Tap the Doorbell Camera section.
3. Tap Push Notifications → + Add.
4. Select Doorbell Call.
5. Name the notification.
6. Choose the SkyBell doorbell camera under For the selected devices.
7. In When the following event occurs, select:
   • Motion
   • Button Pushed
   • Or both
8. (Optional) Set a time frame:
   • At all times
   • Only during the following times
9. (Optional) Set Notification filters.
10. Tap + Add recipients and select from the Address Book, or add a new contact.
11. Recommendation: Use push notifications for direct call answering.
12. Tap Close and then Save.

Best Practices

• Use push notifications instead of SMS/email for immediate response.
• Customize schedules to reduce unnecessary alerts during busy hours.

Need More Help?

Visit our Support Center, check User Guide Documents, or Contact True Protection for additional assistance.

FAQs

Can I create more than one notification?

Yes. You can create multiple notifications with different schedules and recipients.

What’s the best way to receive doorbell notifications?

Push notifications are best, as they allow direct interaction with the doorbell event.

Do SkyBell notifications work at night?

Yes. Notifications can be scheduled to run at all times, including overnight.