How to Factory Reset a Video Device Using the Reset/WPS Button

Resetting a video device to factory default settings removes all programming and stored memory, returning it to its original state. After the reset, the camera must be re-enrolled on your account and customized again.

Important Notes

Allow the device to power on fully for at least 2 minutes before attempting a reset. Resetting too soon may cause the process to fail.
After the reset, the LED may turn off momentarily. This is normal — leave the device plugged in and undisturbed for another 2 minutes.
All settings and memory will be erased. Custom recording rules and preferences will need to be reconfigured.

Factory Reset Procedure

Locate the Reset / WPS button on the back of the camera.
Press and hold the button for approximately 15 seconds.
Release the button once the LED begins flashing green and red.
The camera will reboot and restore factory default settings.

Device Layout Reference

DC power connector
Friction ball joint
Friction hinge joint
Base
Reset / WPS button (on the back of the camera)

After the Reset

Re-add the camera to your Alarm.com account.
Set up new recording rules, motion detection, and notification preferences.
Confirm live view and device health before completing setup.

Troubleshooting

If the LED does not flash green and red, make sure you are pressing and holding the correct Reset/WPS button.
Verify the device has been powered on for at least 2 minutes before retrying.
If the reset fails repeatedly, consult the device’s installation guide under User Guide Documents.

Need More Help?

For additional assistance, visit our Support Center, explore our Video Surveillance solutions, or Contact True Protection for professional support.

FAQs

Will this reset erase all my settings?

Yes. A factory reset clears all custom programming, requiring the camera to be re-enrolled.

Can I reset while the camera is mounted?

Yes, as long as you can access the Reset/WPS button safely.

Why is the LED turning off after reset?

This is normal. Leave the device plugged in for 2 minutes to complete the reboot process.